Job Description
The APS3 Participant Support Officer role is a dynamic position that provides procedural, clerical, administrative support and operational tasks.
Key Responsibilities
* Provide exceptional customer service to participants, customers and stakeholders.
* Manage team calendars, inboxes and appointments ensuring timely responses and efficient scheduling.
* Support service delivery by completing routine administrative tasks in line with operational guidelines.
* Escalate complex matters to senior team members or specialist teams as required.
The successful candidate will have:
Required Skills and Experience
* Strong customer service and communication skills.
* Ability to manage competing priorities while maintaining high work standards and accuracy.
* Experience building relationships with internal and external stakeholders.
* Desirable: lived experience in the field of disability or experience dealing with complex situations.
Diverse backgrounds are welcome, and reasonable adjustments are offered throughout the recruitment process.