Senior Facilities and Technical Systems Manager
The closing date is 30 December ****
The Band 8a Senior Facilities and Technical Systems Manager will provide senior strategic and operational leadership for all Trust-wide portering and reception services across all SLaM sites, alongside responsibility for overseeing the operational integrity and optimisation of key estates technical systems.
These include (but are not limited to) BMS, Access Control, CCTV, Fire Alarms and Intercom systems.
This role ensures the effective delivery of responsive front-of-house services while supporting the technical infrastructure that underpins safe, secure and efficient healthcare environments across the Trust.
Main duties of the job
Provide visible and accountable leadership across portering, reception and estates technical systems services.
Lead service transformation projects to improve user experience, security and technical integration across sites.
Ensure systems-based services (e.g. fire alarms, CCTV, access control) operate effectively, responding to faults, performance data and service issues promptly.
Champion data-driven decision-making through reporting on system use, maintenance trends and compliance metrics.
Job responsibilities
Act as the professional lead for the operational delivery of estates technical systems, including CCTV, Access Control, BMS and Intercoms.
Ensure regular Planned Preventative Maintenance (PPM) is delivered and documented across all relevant systems.
Provide advice, training and guidance to estates teams and site users on system functionality and correct usage.
Collaborate with Capital Projects, ensuring new systems installations are fit-for-purpose and integrated with existing infrastructure, including supporting witness testing and commissioning.
Please see attached JD for the entire Role & Responsibilities.
About us
At South London and Maudsley we are committed to fostering an environment where leadership, innovation and collaboration are encouraged.
We value the development of our staff and offer access to a range of professional learning opportunities.
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance.
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Benefits
Generous pay, pensions and leave – we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
Work life balance – flexible working and support with a range of flexible options such as part-time working and job sharing.
Career development – there are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes.
NHS discounts – with discounts up to 10 % from a variety of well-known retail brands through the Health Service Discounts website.
For a full list of our benefits please visit:
Person Specification
Qualifications
Professional knowledge acquired through degree or equivalent experience.
Customer Service Certification (A)
Security Training Qualification such as SIA (A)
Degree level or equivalent experience in Facilities Management with a focus on operational excellence (A, I)
Specialist knowledge acquired through post-graduate courses and experience to master's equivalent level.
Degree, diploma in Management
Project Management (Prince 2)
Experience
Considerable senior management experience in Facilities, Estates or Soft FM services.
Experience managing portering and reception or equivalent customer-facing teams.
Proven track record of managing and improving building systems such as BMS, CCTV, Access Control and Fire Alarms.
Experience leading service transformation, audits and continuous improvement initiatives.
Experience supporting or leading technical commissioning of systems within capital projects.
Experience working in secure or mental health environments.
Experience delivering training to frontline staff on estates systems use or processes.
Experience developing or reviewing system-based risk assessments or emergency plans.
Demonstrated contract management experience, including performance reviews and compliance monitoring.
Knowledge & Skills
Demonstrated contract management experience, including performance reviews and compliance monitoring reports, lead meetings and respond to service user feedback.
Strong leadership and people management skills, including supporting diverse teams across multiple sites.
Knowledge of estates systems integration and operations (BMS, Access, Fire Alarm, CCTV).
Excellent communication skills, with ability to translate technical detail into accessible language.
Strong understanding of compliance frameworks and statutory obligations (e.g. HTMs, HBNs, H&S legislation).
Ability to manage competing priorities and react quickly to operational or technical incidents.
Sound understanding and skill in HR processes including grievance, disciplinary and consultation procedures.
Ability to coach and support team leaders across multiple sites.
Familiarity with NHS capital project and commissioning processes.
Awareness of security and environmental best practice within healthcare settings.
Skilled in analysing data to identify trends, inform decisions and prepare reports or business cases.
Other Attributes
Customer-focused with a strong drive for quality service delivery.
Flexible, pragmatic and able to work under pressure.
Excellent communication skills, capable of conveying complex information clearly to various stakeholders.
Proactive problem-solving approach, resilient and capable of managing emotionally demanding situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) **** and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
South London and Maudsley NHS Foundation Trust
£64,156 to £71,148 a year per annum inclusive of HCAS
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