About Us
Conni is part of the Galway Group of Companies, an Australian-owned leader in textile-based medical and personal care products. With over 20 years of innovation behind us, we’ve built a reputation for making practical products that genuinely help, especially when it comes to life’s messier moments (yes, we’re talking about wees and poos).
Our products support people of all ages – from toddlers to older Australians – and bring dignity, confidence, and comfort to everyday life. As we continue to grow, we’re looking for another team member who shares our commitment to doing good work that matters. This is a highly sought-after role, and we’re only looking for individuals who are ready to step up and contribute from day one.
About the Role
The Customer Service Specialist role is a vital part of how we connect with and support our customers. Many of the people we help are navigating sensitive, sometimes difficult situations – your ability to respond with empathy, clarity, and initiative will make a genuine difference in their lives.
You’ll be the friendly voice (and helpful email) that solves problems, answers questions, and makes sure our customers feel supported every step of the way. You’ll also work with our customer service and warehouse teams in HQ to resolve return parcels and urgent queries.
Key Responsibilities
* Respond to customer enquiries via phone, email, chat, and social media
* Resolve product and order issues quickly, accurately, and kindly
* Liaise with internal teams to coordinate customer needs and resolution
* Assist with general admin tasks and maintain customer records
What We’re Looking For
Experience
* A strong background in customer service
* Experience with the NDIS or within the healthcare/mobility sectors is highly regarded
* Comfortable using help desk software, CRM systems, and cloud-based tools
Skills and Attributes
* Excellent communication skills – both verbal and written
* High level of organisation and attention to detail
* Proactive approach to problem-solving and a collaborative spirit
* Genuine empathy and care for people with disabilities, carers, and older Australians
* A positive, self-starting attitude and willingness to contribute in a small, close-knit team
Working Conditions
* Work from our North Geelong HQ (own transport essential)
* Potential to grow into a permanent part-time or full-time position
Why Work With Us?
At Conni, we do things differently. We’re proud of the work we do, and we care deeply about the people we support. We’re in another growth phase and need people who are ready to pitch in, think on their feet, and help us continue to build something that truly matters.
You’ll join a hugely successful team that’s collaborative, no-nonsense, and motivated to make an impact – all while having a bit of a laugh along the way... without the corporate fluff. We don’t do buzzwords, lingo, or endless meetings… we just get on with the job.
So if you want to work for a smaller, privately owned company and escape the big-company blah blah, and you know how to smile on the phone and love people, then please tell us why you are the one who should get the job.
How to Apply
Please submit:
* Your current resume
* A brief cover letter addressing the key selection criteria
We’re reviewing applications now and are ready to bring the right person on board immediately.
Job Type: Casual
Pay: From $34.00 per hour
Work Location: In person