High-Rise Holiday Apartment Building – Surfers Paradise
We are seeking an experienced and motivated Front Office Receptionist / All-Rounder to join our team in a busy high-rise holiday apartment building. This role is ideal for someone who thrives in a fast-paced environment, has exceptional customer service skills, and can confidently manage day-to-day operations with minimal supervision.
About the Role:
You will be the first point of contact for our guests and owners, handling a variety of front-office duties including reservations, check-ins, check-outs, payments, and coordination with housekeeping and maintenance teams. We are looking for someone who is proactive, organised, and a strong communicator.
Hours:
Monday to Friday
(Exact hours to be discussed with the right candidate)
Key Responsibilities:
* Answering and directing phone calls with professionalism
* Handling all guest reservations through Resly
* Processing check-ins, check-outs, payments and security deposits
* Managing emails and guest enquiries
* Liaising with housekeeping and maintenance to ensure smooth daily operations
* Assisting with general administrative duties
* Working independently and multitasking effectively
Requirements:
* Experience using Resly is essential
* Previous experience in hotel or holiday accommodation reception
* Excellent communication and customer service skills
* Strong organisational skills and ability to multitask
* Ability to work independently and problem-solve
* Professional presentation and positive attitude
Job Type: Casual
Pay: $31.90 – $33.90 per hour
Expected hours: No less than 25 per week
Work Location: In person