MAYDAY Recruitment is excited to be partnering with a customer-centric and community-focused government department to bring onboard multiple Customer Service Agents
These roles offer a genuine opportunity to gain valuable NSW Government experience, whilst being provided with in-depth training, and the flexibility of a rotating roster.
What's in it for you?
* Training : Take part in a 12-week training program to learn the ropes and set up for success.
* Location : Lith
* Hours : 35hours per week, 7hours per day.
* Rotating Roster : Monday - Friday, 7am - 7pm (excluding public holidays).
* Duration : Commencing 28thNovember 2025 -temporary assignment until the end of May 2026, with the possibility of extension
* Hourly Rate : $37.39per hour + Super.
* Working model : Hybrid flexibility - 2 days per week in the office, following training and Manager's approval
* Join with other new starters, so an opportunity to learn together
The Role :
* Handling a high volume of inbound calls to assist customers with a range of queries.
* Drafting and sending correspondence via email to customers, with high email etiquette.
* Providing comprehensive information based on knowledge of government policies and procedures.
* Working with high service levels, answering customer queries within set timeframes and adhering to KPIs.
* Recording customer and call information within internal computer systems.
* Escalating complaints or issues to management when required.
* Utilising a variety of in-house systems to track and manage customer information accurately
* Take part in a 12week training program followed by a nesting period to get up to speed with your new role.
About you :
* Multiple years experience across customer service, including call centre, administration and retail.
* Outstanding written and verbal communication skills.
* Intermediate computer skills, with the ability to work across multiple systems.
* Must be able to commit to the full duration of the assignment.
* Candidates must have a completely clean driving record - no current or previous demerit points or bans
* Please note, you do not need to hold a driving licence for this position (above is not-applicable for those that do not hold a licence)
Candidates progressed to interview will need to be available to attend assessment centre on 17th November.
If this sounds like an opportunity you'd thrive in, please APPLY TODAY
Reference number : 13126
Profession : Call Centre & Customer ServiceGovernment - State
Company : MAYDAY Recruitment
Date posted : 10th Nov, 2025
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