Description We are looking for a Senior Program Lead, Field Learning to own the strategy, standardisation, and delivery of learning operations across Amazon's Australian network. This role is the central point of accountability for how field learning is designed, governed, and executed across Fulfilment Centres, Sort Centres, Delivery Stations, and On-The-Road operations. You will lead the extension of Learning Manager Standard Work across all miles, ensuring every Learning Manager in the network operates to the same documented processes and benchmark expectations. You will explore and pilot alternative staffing models that enable scalable, sustainable learning coverage as the network grows - reducing reliance on centralised L&D headcount by embedding training capability closer to operations. You will own field learning compliance, driving training completion rates above 90% and reporting outcomes through WBR/MBR mechanisms. You will also lead the expansion of PRM-L (automated permission management based on training certification) to Sort Centres and Last Mile, eliminating manual processes across the remaining network. As PMO Lead for all field learning change initiatives, you will own the change register, govern sequencing and dependencies across concurrent initiatives, and act as the senior escalation point for change concerns from the field. This role reports to the Head of Field Learning, AU Operations. Key job responsibilities - Extend the Learning Manager Standard Work framework from FCs to Sort Centres, Delivery Stations, and OTR operations, ensuring all Learning Managers operate to consistent documented processes and routines across the network. - Explore, design, and pilot alternative staffing models for field learning - including defining selection criteria, capability development pathways, and quality assurance mechanisms - and deliver a recommendation on scalability to senior leadership. - Own field learning compliance across all miles, tracking training completion rates, content currency, and process adherence against benchmark standards, and reporting monthly through WBR/MBR. - Lead the expansion of PRM-L to Sort Centres and Last Mile operations, managing site configuration, Umbrella integration validation, IT Security sign-off, and elimination of manual permission processes. - Serve as PMO Lead for all field learning change initiatives - owning the change register, prioritising and sequencing initiatives, managing cross-initiative dependencies, and running a fortnightly governance cadence with vertical leads. - Act as the senior escalation point for field learning change concerns raised by site Learning Managers and operational teams. - Coordinate communications and supporting materials for all changes going into the field. - Deliver quarterly change adoption summaries and compliance reporting to senior leadership. Basic Qualifications - 5 years of working cross functionally with tech and non-tech teams experience - 5 years of team management experience - 5 years of cross functional project delivery experience - 5 years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - Experience managing, analyzing and communicating results to senior leadership Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.