Job Responsibilities
* Work 50% in your base clinic in Sydney north west, and at least 50% of the time to clinics within a region.
* Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
* Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
* Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
* Contribute to community engagement, including site visits, promotional activities, and expos.
* Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
* Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
* Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.
Qualifications and Experience
* Previous administration and/or customer service experience in retail, hearing care services, pharmacy, or allied health.
* Experience working with an older demographic: preferred.
* Strong interpersonal communication skills and empathy for clients.
* Strong computer skills preferred, but not essential.
* Flexibility is important in this role, including the ability to pick up additional shifts at short notice to cover planned and unplanned leave.
Company Culture and Inclusivity
Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.
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