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Level 2 service desk engineer (north sydney council)

Sydney
Digital Armour
Posted: 29 November
Offer description

About Digital Armour

We're Digital Armour, a multi-award-winning Australian technology leader transforming businesses through AI consulting, business applications, and managed services. We partner with Microsoft, Telstra, Cisco, and Sophos to deliver cutting‑edge solutions.

At Digital Armour, we’re not your average MS. We’re building digital teammates, deploying AI copilots, and helping organisations transform how they work - from councils and manufacturers to not‑for‑profits making real community impact.

The Role

Now, we’re looking for a Level 2 Engineer who’s ready to go beyond break/fix - and become part of the next generation of intelligent, cyber‑resilient service delivery.

What You’ll Do

- Deliver exceptional remote and onsite support that goes beyond “fixing” - proactively optimising client environments.
- Solve complex technical challenges across M365, networking, and infrastructure.
- Support and mentor Level 1 engineers while leading proactive problem prevention.
- Work on cyber and infrastructure projects that transform how clients operate.
- Deliver security‑first managed services using advanced monitoring and automation tools.
- Be the go‑to technical expert that clients trust, and teammates learn from.
- Keep every client interaction fast, professional, and human‑centred - because people are at the heart of everything we do.

Why You’ll Love It Here

- Competitive salary + performance incentives
- Funded training and certification roadmap (Microsoft, AI, Cyber, Leadership)
- Clear growth pathways: from L2 → L3 → Specialist or Project Engineer - your next step is clear.
- A culture where learning, laughter, and innovation are celebrated
- Work that matters - supporting mid‑market and enterprise clients creating real community impact
- Cyber Leadership: Work with advanced security stacks and zero‑trust frameworks.
- Culture That Cares: We celebrate wins, fund your certifications, and back your career ambitions.

You’re perfect for this if…

You’re curious, collaborative, and want to do meaningful work that blends tech, people, and purpose.

Apply today and help shape the future of managed services - powered by AI, built on integrity, and driven by impact.

Digital Armour is an equal chance employer committed to diversity and inclusion.

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