Job Summary
The Shopping Centre Concierge and Business Support is a pivotal role, providing exceptional customer service to various stakeholders. Key responsibilities include ensuring the reception switchboard is manned at all times, managing administrative duties, maintaining registers, attending to customer inquiries, and liaising with security and operations teams.
Key Responsibilities
* Ensure Reception Switchboard is manned at all times and respond promptly to calls while demonstrating high-level customer service skills.
* Perform general administrative duties as assigned by the Centre Management team.
* Maintain and update all Shopping Centre registers – Tenant Phone List, Tenant After Hours Contact List, Tenant Insurance, Contractor Insurance, Contractors List, Lease Registers, Key Register, Asset Register, Public Liability Register.
* Respond to general customer and tenant enquiries in a professional and courteous manner.
* Oversee contractors on site, ensuring they are properly inducted and return site keys at the end of each day.
* Liaise with the Operations Manager and Security Company to arrange after-hours security jobs for tenants or contractors when required.
Requirements
* Previous experience working in a hospitality or customer service delivery role, bringing strong 'Customer Service A-Game' skills to the position.
* A willingness to learn and take on new responsibilities with a 'can-do' attitude.
* Excellent communication and interpersonal skills, enabling easy rapport-building with stakeholders of all levels.
* Good telephone manner and high personal presentation standards.
* Ability to remain calm and professional in challenging customer interactions.
* Intermediate computer skills, including proficiency in MS Outlook, Word, and Excel.
* Engaged team member eager to learn and grow within the organisation.
Work Environment
An entrepreneurial culture where like-minded individuals collaborate to achieve great things.
Supporting applications from underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability, and people of all ages, religions, and race.
Dedicated to offering veterans a successful civilian career as they transition out of the military.
Apply today, quoting job reference number MPREQ442493. -----------------------------------
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other