Role Overview
To manage a portfolio of disputed recoveries files within the Recovery & Settlements Department, whilst achieving cost‐effective and quality claims handling through robust relationships with internal and external service providers.
Responsibilities
* Investigating and resolving disputes across both insured and uninsured disputed claims.
* Providing recommendations on how individual claims should be resolved.
* Dealing with inbound queries from third parties and clients on relevant claims.
* Explaining to third parties why we hold them liable and helping them understand the reasons behind our decision.
* Providing a point of reference to other consultants on related matters.
Qualifications
* Sharp eye for detail.
* Well‐grounded negotiation and communication skills.
* Strong understanding of Australian road rules including motor vehicle liability.
* Ability to deal effectively and confidently with conflict.
* Effective time‐management capabilities.
* Strong knowledge of how our end‐to‐end recovery process works.
* Excellent phone manner and customer‐service skills.
* Confidence in decision making.
* Self‐motivation and ability to work unsupervised.
* Previous debt collection, paralegal or insurance claims experience will be highly regarded.
Benefits
* Prime location: North Lakes office within walking distance of shops, cafes, and restaurants.
* Generous leave: paid \"ME\" day, paid volunteer day annually, option to purchase up to two additional weeks of leave per year, and comprehensive paid parental leave.
* Workplace giving program with matched donations to registered charities.
* Internal development programs and access to a wide range of online courses.
* Discounts on Budget Direct insurance products and access to \"Perks\" app offering discounts and offers across various areas.
* On‐site amenities: wellness spaces, private nursing mother spaces, and access to the 24/7 safety, medical, and mental‐health support service Sonder at no cost.
* Team spirit: vibrant social team with regular events, annual celebrations, and family fun days.
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