Policy and Services Lead
At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
* Ongoing / Full-Time
* Located in Parramatta with flexible working arrangements available
* Clerk Grade 9/10 - $129,464 to $142,665 plus superannuation and leave loading
About the role
* Lead complex policy design and service delivery that strengthens performance and accreditation outcomes for school-based staff
* Influence stakeholders across the department to drive practical policy solutions, service improvement and shared outcomes
* Deliver high-quality advice, briefs and reports that support sound decision-making and government priorities
The Policy and Services Lead is responsible for the development, delivery and implementation of performance and accreditation policy initiatives that support school-based staff. The role is also responsible for the planning and delivery of quality services to customers aligned to operational excellence standards across the department.
For further information please click here to view the role description.
About you
* Strong experience leading complex policy or service initiatives within a large, regulated organisation, translating strategy into practical outcomes
* Proven ability to engage and influence diverse stakeholders, balancing competing priorities to achieve shared goals
* Produce clear, high-quality briefs, reports and advice for senior leaders, grounded in evidence, policy and risk awareness
* Confident working within governance frameworks, managing risk, performance and accountability to deliver measurable results
* Demonstrate sound judgement, resilience and adaptability in fast-paced environments, with a commitment to continuous improvement
* Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
* Relevant tertiary qualifications and/or demonstrated equivalent experience.
* Current and valid Working with Children Check Clearance for paid employment.
* Knowledge of NSW teacher accreditation processes and relevant legislation.
* Demonstrated understanding of and commitment to the value of public education.
Benefits
* Flexible working arrangements
* 35 hour working week
* Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
* Flex Leave entitlements, generous holidays & leave conditions
* Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department's values and priorities.
Please refer to the Applicant's Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.
All other applicants please submit your application by clicking 'Apply Now'.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date 19th February at 11:59pm.
For role enquiries please contact Elizabeth Gordon at and for recruitment process enquiries please contact Elaine Ordell at
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team () or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.