Guest Service Officer (Overnights) – Front Office
Park Hyatt Sydney, a luxury hotel located in Sydney, New South Wales, Australia, is recruiting a professional Guest Service Officer for its Overnight Front Office team.
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Each custom‐designed hotel combines regional character with elegant brand touches.
About the Role
In this role, you will be responsible for the guest's arrival and departure experience. You will report to the Duty Manager and work within an inclusive, dynamic team that extends beyond the realms of Front Office. This varied role offers the chance to develop a professional hospitality career within an international company, either in Australia or overseas.
Main Responsibilities
* Personally and frequently verify that guests are receiving the best possible service during arrival and departure.
* Verify arrival and departure details and arrange luggage handling, transportation, and other requested services.
* Maintain positive guest and colleague interactions and good working relationships.
* Accept room reservations accurately and efficiently and enter them into the computer system immediately.
* Assist the Night Manager with the Automatic Night Audit system and the production of balanced daily results.
* Be familiar with cashiering functions.
* Work closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of guests.
Qualifications
* Good computer skills, particularly in the use of MS Office.
* Ability to work under pressure and a positive, can‐do attitude.
* Diploma or certificate in Hospitality or Tourism Management is desirable.
* Knowledge of Opera is desirable.
* Comfortable working overnight hours in a full‐time capacity.
* Preferable prerequisite knowledge of the travel/hotel industry.
* 1 year of experience in Front Office operations and/or Night Audit experience.
Benefits
* Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets.
* Complimentary and discounted Hyatt accommodation worldwide.
* Internally recognised learning and development programmes and opportunities.
* Employee assistance programme and paid family leave benefits.
* Part of a diverse and inclusive team, passionate about their work.
A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces with the aim to create an authentic culture of care and service.
Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt.
If you are looking for a fulfilling career, please apply now.
#J-18808-Ljbffr