Deliver exceptional service for customers and stakeholders while working across one of Australia's largest supply chains.
12 month fixed-term contract (full-time hours)
Welcome to Primary Connect+
Primary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team is an essential part of the expansive Woolworths Group, which encompasses Woolworths Supermarkets and Metro stores, BIG W, Countdown NZ, Quantium, and more. With us, your possibilities are not limited to a single opportunity.
Primary Connect+ is our transport and logistics business within the Woolworths Group. Our team works together to provide end-to-end supply chain solutions for more than 1,300 food and retail customers.
What you'll do
As a Customer Service Officer, you will be a vital link within Primary Connect+, dedicated to increasing customer satisfaction by delivering exceptional service and support to customers, transport providers, and internal stakeholders.
Respond promptly to inbound requests and queries from customers, transport providers and internal stakeholders across various mediums (calls, email, and chats).
Troubleshoot and resolve issues related to collection and delivery, claims and returns, and missed deliveries.
Ensure timely resolution of all issues by proactively following up on cases and escalating matters when required.
Actively participate in identifying the root cause of systemic issues and contribute to improvement plans for both customer and carrier experience.
What you'll bring
We are looking for an outcome-focused, service-driven individual who is passionate about customer satisfaction and adopts a 'can-do' mindset to deliver exceptional outcomes.
Proven customer service experience in a high-volume context.
Ability to manage competing priorities through effective prioritisation, organisation and problem-solving.
Strong communication and relationship management skills across customers, internal and external stakeholders.
Technology proficiency, able to quickly navigate and learn new applications.
Experience or understanding in FMCG, manufacturing or logistics is highly regarded.
What you'll experience
Everything we do is driven by a culture of care for our team, customers, and community.
We create a thriving team experience through a culture of belonging that champions safety and wellbeing for our people and partners.
We're a team-first organisation. We'll equip you with the necessary training for success in your role, and provide continuous career development and learning opportunities.
We offer competitive remuneration and access to a number of employee benefits.
We prioritise sustainability, striving to contribute to a greener, better future. Check out our most recent Sustainability Report to find out how we do it.
A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app.
Want to know what it's like to have a career with us? Check out this short summary of the career of one of our excellent 2022 Team Member of the Year, Jesna.
Apply now! Applications close Wednesday 13th May, 2026.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
See how we're creating better experiences together, for a better tomorrow
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