At Fitness Cartel Australia, we're more than a gym - we're an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires. The Role : In this important role, you'll be the first face our members see when they enter the club. You will assist both potential and existing members with heartfelt, professional service, ensuring every person who walks through the doors has a positive experience. This diverse role includes greeting members, answering phones, making protein shakes, and selling retail products.Key Responsibilities:Greet everyone and serve customers at the front desk and café.Answer calls, handle queries, listen to complaints, and direct members to the relevant manager if needed.Use computer systems to look up member details, create access key tags, process purchases, and assist with booking classes.Assist parents with booking their kids into Kid's Cartel.Learn about our supplement and apparel range to execute sales to members.Maintain venue cleanliness, ensuring the reception and café areas are neat, supplement shelves are stocked, and apparel is well displayed.Perform opening and closing duties promptly.Follow directions, prioritize, and complete tasks efficiently.Perform other related duties as required. What you'll need to succeed : Previous customer service experience with excellent communication skills.A positive, proactive attitude with a desire to learn and grow.A passion for health and fitness and eagerness to work in the industry.Reliability, professionalism, punctuality, and good presentation.A strong work ethic, initiative, motivation, and adaptability to multitask.Computer literacy and ability to learn new systems.Ability to communicate and uphold policies and procedures of the business.Current First Aid and CPR certificates or willingness to obtain them.Flexibility to work hours that suit gym operations (shift schedules provided in advance).Australian working rights. What we'll offer you in return: A Thriving Culture: Be part of the industry's most exciting and rapidly expanding brand.Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.FREE gym membership at all Fitness Cartel locations.Discounted rates at Merse Wellness Spas.Work in state-of-the-art clubs with 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more. How to Apply: Click 'APPLY' to submit your resume and cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received-don't wait, apply today!Note: Only candidates meeting our criteria will be contacted. No agencies please! About us Fitness Cartel is committed to helping you become the best version of yourself. With an ambitious plan to open 60 clubs by 2029, we aim to provide top facilities, customer service, and a motivating atmosphere. Our clubs feature Reformer Pilates, weight zones, cardio areas, cycle studios, and more, serving a diverse community from fitness enthusiasts to families, with child-minding services to support parents. Whether you're a fitness professional or passionate beginner, join our growing family and be part of our journey.