Strata Manager Role Overview
We deliver smart solutions to create better lifestyles for people living and investing in our communities.
Key Responsibilities:
* Manage a diverse portfolio of properties, acting as the primary point of contact for owners, tenants, and contractors.
* Provide an exceptional customer experience, fostering long-term client relationships through proactive communication and issue resolution.
* Offer insightful interpretations of strata legislation and bylaws to stakeholders.
* Address correspondence from owners, tenants, and contractors in a timely and professional manner.
* Collaborate with our Repairs & Maintenance team to coordinate quotes and work orders, ensuring seamless service delivery.
* Prepare and facilitate AGMs, EGMs, and Committee Meetings—agendas, budgets, minutes.
* Oversee client retention, handling 1st level complaints, identifying problems, and providing guidance to resolve issues.
* Ensure financial compliance across your portfolio, identifying opportunities for improvement and innovation.
Required Skills and Qualifications:
* A current driver's license and access to a vehicle.
* Relevant State licensing (if required).
* Sound knowledge of strata/body corporate legislation and best practices.
* Excellent communication and stakeholder management skills.
* Strong attention to detail and time management capabilities.
* A collaborative mindset, empathy, and a passion for helping others grow.
* A proactive approach to problem-solving and a desire to continuously learn.