Customer Service Representative
We're seeking a skilled customer service professional to join our team. As a key point of contact for clients and their families, you'll provide information and assistance regarding our aged care services.
About the Role
You'll work in a fast-paced call centre environment, responding to incoming enquiries, resolving complaints, and documenting interactions accurately. Your primary responsibility will be to assist client needs, ensuring satisfaction is maintained.
* Responding to client enquiries via phone or email
* Redirecting calls to relevant team members
* Documenting client interactions and resolving complaints
Key Skills and Qualifications
To succeed in this role, you'll need:
* Outstanding customer service experience, preferably in aged care
* The ability to work collaboratively with our scheduling team to provide exceptional service
Why Join Our Team?
We're a leading provider of aged care services, offering a range of options including residential care, transition care, and home care. Our values include compassion, collaboration, curiosity, inclusion, and trust. We welcome applicants from diverse backgrounds and are committed to delivering high-quality care to our clients.