Job Title: Admissions Officer (AccessCare Administration)
Location: Mentone. Salary: $81,188 - $93,494 per annum (dependent on experience) plus superannuation.
About the team
AccessCare supports older people, people with disabilities, and those with complex needs to live safely and independently at home. Funded by the Commonwealth and Victorian governments, AccessCare provides community care, case management, and support programs across the municipalities of Kingston, Bayside, Glen Eira, Stonnington, Port Phillip and Frankston. AccessCare is committed to setting the benchmark for quality and innovation in community care.
About this opportunity
As an Admissions Officer, you will play a pivotal role in supporting the Team Leader Client Experience and the broader Access Team. You will help new clients connect with appropriate services via My Aged Care, ensuring a smooth onboarding process and a high-quality customer experience.
What you'll deliver
* Manage client referrals through the My Aged Care Service Provider Portal
* Conduct and coordinate Workplace Health and Safety visits with clients
* Maintain accurate client records and update service information
* Liaise with internal teams and external providers to ensure care needs are met
* Follow up on issues or requests from clients and stakeholders
* Support continuous service improvement and promote reablement approaches
* Assist with team meetings, training sessions, and well‐being initiatives
* Outpost to the community to deliver information sessions and offer alternative options for our clients to access support
Skills and Experience
* Experience in community care, aged care, or disability services; completion of a diploma or higher level education in the field is desirable
* Strong administrative and coordination skills
* Excellent communication and stakeholder management abilities
* Attention to detail with the ability to manage multiple priorities
* Understanding of My Aged Care systems and Workplace Health and Safety standards
* Proven ability to work effectively in a team-based environment
Benefits
* Hybrid work options – average 2 days working from home (or pro rata)
* Flexible Work Options, including remote and flexible work hours
* Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers)
* Learning and development opportunities through professional development programs
* Access to accrued day off every four weeks (Full time employees only)
* Salary packaging
* Purchase leave options
* Career development opportunities
* Study and development assistance
* Discounted gym memberships
* 16 weeks paid parental leave for both primary and partner carers
* Employee Assistance Programs (EAP)
* Social club events
* Close to Public transport
* Free Onsite parking
Equal Opportunity Statement
Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation. We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities and ages. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.
To be considered for this role, applicants must have the legal right to work in Australia.
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