Overview
Join to apply for the Business Development Representative role at Genesys.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.
Business Development Representative – Sydney
As a Business Development Representative, you will play a crucial role in driving our sales efforts by identifying and qualifying potential leads, initiating conversations, creating opportunities, and paving the way for successful sales conversions. Your focus will be on nurturing relationships and connecting with prospects, ultimately contributing to our revenue growth in the ANZ market. Join our dynamic team as a BDR and play a pivotal role in expanding our market presence and driving revenue growth, you\'ll lead the charge in identifying and nurturing leads, collaborating with our sales team, and making a lasting impact on our success.
What You Will Do
The primary responsibilities for this role include (but are not limited to):
- Work closely with the Account Executives to develop an account plan to approach target customers via outbound techniques to get higher and wider into prospect accounts by having the ability to articulate value and uncover needs at each level of an organization.
- Transform Marketing Qualified Leads to Sales Opportunities, by cultivating and educating prospective buyers; not selling them
- Nurture leads until they are ready to progress in the sales cycle – provide information, discuss the product and convey value.
- Schedule product demonstrations, intro meetings with potential buyers between account executives and potential customers
- Position Genesys as a global provider of software and services for communications, collaboration and customer engagement.
- Responsible for achieving ambitious quarterly targets and following up leads in a timely manner.
- Maintaining and expanding your database of prospects
- Update SFDC to reflect current lead status.
- Take live chats and phone calls & follow-up via phone & email on leads from web, events, email campaigns, and other lead sources; always ask for referrals.
- Create opportunities in CRM system & assign appropriate sales team based on MEDIPPIC criteria.
- Assigns and uses Lead Nurturing processes on ICP accounts not yet ready to buy.
- Searches internal & external subscription databases, LinkedIn, etc. for additional key contacts within existing companies.
- Collaborate with our sales team to ensure seamless lead handoff and follow-up.
You have been there and done this…
- Outbound prospecting/inside sales experience preferably within Tech / SAAS solutions
- Over 2 years of experience in this field or similar
- Experience working with Salesforce.com or other CRM platforms
- Excellent communication, interpersonal, organizational and telephone skills
- Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
- Ability to analyze business opportunities and read situations well
- Ability to gather and use data to inform decision making and persuade others
- Ability to develop compelling strategies that deliver results with a solid attention to detail
- Experience and deep understanding of front-line sales development
- A good technical aptitude and genuinely interested in technology.
- Ability to swiftly learn product solutions as well as general industry knowledge
- Resourceful & ability to adapt quickly to changing environment
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must have work rights in Australia.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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📌 Business Development Representative
🏢 Genesys
📍 Melbourne