This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the TMR Agreement conditions apply to this position.
In the role of Customer Service Advisor (Cross - Channel), you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients in a face-to-face environment and support the development of customer service functions by piloting initiatives to improve the customer experience.
Some of your responsibilities will include:
• Deliver government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.
• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels.
• Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example, collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
• Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialist and locations, where appropriate.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
In Return We Offer a Range of Benefits Which Include:
• A competitive remuneration package including Employer Superannuation contributions up to 12.75%
• Learning and development opportunities
• Wellness Program
• Employee Assistance Program
• Work/life balance, variety and flexibility
Please refer to the role description for a full list of responsibilities.
This position reports to the Senior Advisor and has no direct reports.
Applications to remain current for 12 months.Job Ad Reference: QLD/654841/25Closing Date: Monday, 01 September 2025