Senior Service Desk Analyst Job Opportunity
This is a challenging and rewarding role for an experienced professional to provide high-level technical support, manage incidents and service requests, and act as a first point of escalation for customer issues.
* The ideal candidate will have a minimum of 3 years' experience in a Service Desk Analyst role, with strong service request and incident management experience.
* Demonstrated customer service excellence, with proven conflict resolution and escalation management skills.
* Familiarity with ITIL frameworks for service management and experience using ServiceNow is highly desirable.
* Strong understanding of mobile, contact centre and data products, excellent communication, time management, and organizational skills, with a strong focus on problem-solving and analytical thinking.
In this hybrid role, you will provide superior support to multiple clients, managing requests, incidents, and escalations within set timeframes. You will also attend multiple dedicated client sites weekly as part of a blended work arrangement.
We are looking for an exceptional individual who can maintain accurate and up-to-date customer information for internal and external use, ensuring excellent data quality. If you have the skills and passion for delivering outstanding customer service, we want to hear from you.