About Us About the Role We are currently seeking a professional Porter and Concierge to join our Front Office team on a Casual basis.
As part of the Porter and Concierge team, you will be responsible for providing positive guest experiences through welcoming and assisting guests, being an ambassador for Stamford Plaza Brisbane and explaining hotel facilities and anticipating guest needs.
Your ability to be able to deal with various types of guests and being able to recognise their differing needs will stand you in good stead for this role.
Duties and Responsibilities Have a thorough knowledge of what to see and do around Brisbane as well as have the ability to organise events, tours, flights, transport, and restaurant bookings Up sell and suggestive sell to enhance the guest's experience Be an ambassador of the hotel, take an active interest in the guests who visit our properties and show a willingness to complete all duties with absolute attention to detail Presentation standards are impeccable and in accordance with organisational policy and guidelines Assist guests with luggage and valet parking Confident in dealing with high profile guests and their entourage Confidentiality in dealing with guest information Have an eye for detail Be one step ahead of the guest, knowing what they need before having to ask Always deliver exceptional 5-star customer service and ensure it is maintained throughout your team Be extremely team orientated Work a variety of shifts including weekends and public holidays Skills and Experience Experience in a similar role is favoured but not essential, preferably within a 4- or 5-star environment Strong understanding of hotel operations and aspects of the Front Office Department Excellent communication and interpersonal skills in order to provide exceptional customer service to our guests Experience using Opera property management system is desirable Must be an Australian Resident or have the right to work full time Must have a Full Drivers Licence, and be able to drive manual and automatic vehicles confidently Must be able to lift a minimum of 20kg Culture and Benefits Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the core values that unify all members of our company.
We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels.
As a team member with us you can expect to receive: Great career opportunities and development Food & Beverage discounts in all F&B outlets within the hotels Complimentary shift meals Be dedicated to providing 5-star customer service with flair & showmanship Laundered uniforms fresh each shift #spb Apply Now