Overview
We have an prospect for a Systems Engineer to join the Managed Services Practice at Quorum, based in Sydney, Brisbane, or Melbourne. As a Systems Engineer - Managed Services, you will provide day-to-day support for a variety of customer environments, resolving incidents, fulfilling service requests, and assisting with changes to ensure systems remain secure, stable, and aligned to best practice. You will work as part of the Managed Services team alongside Service Desk Analysts, Senior Systems Engineers, and Technical Consultants. The role provides exposure to a broad range of Microsoft cloud and infrastructure technologies, with the opportunity to rapidly develop your technical capability and progress in your career.
As a Managed Microsoft Partner, Quorum provides Systems Engineers with exposure to true enterprise-level, cloud-first environments across a wide range of managed clients. This role offers the opportunity to work hands-on with modern Microsoft technologies and complex environments.
Responsibilities
- Provide day-to-day support for customer environments, including incident resolution, processing service requests, and assisting with changes to maintain security, stability, and alignment to best practice.
- Collaborate with the Managed Services team, including Service Desk Analysts, Senior Systems Engineers, and Technical Consultants.
- Develop and maintain documentation and processes to support consistent service delivery.
Role Requirements
- Experience providing technical support within a Microsoft managed services environment, with exposure to multiple customer systems; ability to manage incidents, service requests, and day-to-day changes with consistency and professionalism.
- Technical Skills: Hands-on experience with Microsoft 365 (Exchange Online, Teams, Intune, SharePoint Online), Active Directory, Windows Server and Windows 10/11; familiarity with Azure Active Directory and virtualization platforms such as Hyper-V or VMware; experience with backup and recovery tools such as Veeam or Azure Backup.
- Customer Support: Customer-obsessed with strong troubleshooting and problem-solving skills, able to explain technical matters clearly to both technical and non-technical users.
- Emotional Intelligence and Collaboration: Strong interpersonal skills, ability to build trust, show empathy, and work effectively with colleagues and customers.
- Time Management and Prioritisation: Ability to balance multiple tasks across different customer environments, manage competing priorities, and meet deadlines.
- Attention to Detail and Process: Process-driven mindset with the ability to follow procedures, maintain accurate documentation, and ensure environments align with best practice.
- Professionalism and Integrity: Maintain calm under pressure, act consistently, and uphold high standards; contribute ideas and feedback as part of the team culture.
What’s it like to work at Quorum
Quorum emphasizes culture and a collaborative team environment. The company supports work/life balance, flexibility, and opportunities for career progression, with exposure to cutting-edge technologies.
Quorum embraces a hybrid working lifestyle and offers flexible policies to support work/life balance, including a Work From Anywhere option and coverage of home internet and mobile costs where applicable. The organization provides a range of benefits focused on health, development, and wellbeing, including parental leave, professional counselling services, life insurance, wellness programs, and extensive training opportunities. There is a strong emphasis on social events, diversity and inclusion, and a supportive culture.
Our values are core to what we do: Karma, Teamwork, Consistency, Authenticity, and Culture.
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📌 Systems Engineer - Microsoft Managed Services
🏢 Quorum
📍 City of Sydney