Immediate Start (Jan 2026)
ICT Managed Services Administration Hero
Join Our Team and Help Shape Exceptional Client Experiences
Are you an organised, client-focused individual with a knack for juggling multiple tasks? We are seeking an Admin Hero to become an integral part of our team in Gympie. This is a varied and dynamic role where you will support both our technical and administrative operations, ensuring our clients and staff receive prompt, professional attention.
About Productivity
Productivity ) is a dynamic IT Managed Services Provider with strong growth.
We provide end-to-end technology solutions for our clients in several markets, with a strong focus in the K-12 Education vertical as well as Small to Medium Business, Manufacturing, Health and Aged Care.
We pride ourselves on being a Customer Service company, that just happens to also provide IT solutions with a fun and dynamic working environment.
Productivity partners with several Tier 1 vendors and is a Microsoft Gold Partner, Authorised Apple Partner and HPE Aruba Networking partner.
About the Role
You will be the welcoming voice and face of our company, acting as the first point of contact for clients via phone and email. Your primary responsibilities will be supporting the day-to-day functioning of our office, including:
· Technical Staff Scheduling: Coordinate appointments, manage calendars, and ensure our technical staff are efficiently allocated to projects and service requests that are logged.
· Client First Point of Contact: Greet clients warmly, address enquiries, and direct them to the appropriate team members. You will play a pivotal role in creating a positive impression for every client interaction.
· Assisting with Quoting: Support the preparation of quotations for clients, liaising with both technical and sales teams to ensure accuracy and prompt turnaround. Prior experience in IT or technical quoting will be highly regarded due to the nature of our services.
What We're Looking For
· Proven organisational skills and attention to detail
· Excellent communication abilities, both written and verbal
· Friendly, customer-service oriented approach
· Ability to manage multiple priorities and work autonomously
· Experience scheduling staff or resources in a fast-paced environment
· Familiarity with quoting processes; experience in IT is advantageous but not essential.
· Comfortable using computer software.
· Minimum 1-2 years of administrative experience required
Why Join Us?
· Work in a supportive, collaborative team environment
· Opportunity to develop new skills in the IT industry.
· Be part of a local business committed to outstanding service in Gympie and beyond
How to Apply
If you are enthusiastic, reliable, and ready to take on a new challenge, we would love to hear from you Please send your resume and a brief cover letter outlining your relevant experience. This should be sent to .technology.
Australian permanent residency is required for this position.