We are seeking a dedicated Customer Service Team Leader to join our dynamic team at NAOS Solutions in the Customer Service department. As a Team Leader, you will be responsible for leading and motivating a team of customer service representatives to provide exceptional service to our clients.Lead and support a team of customer service representativesMonitor team performance and provide coaching and feedbackEnsure team meets and exceeds customer service goalsHandle escalated customer inquiries and issuesCollaborate with other departments to improve overall customer experienceWork Location: Maadi, Cairo3+ years of experience in customer service, with at least 1 year as a team leader.Demonstrated leadership skills with at least 1 year of team management experienceExcellent communication and interpersonal skillsStrong problem-solving abilities and decision-making skillsAbility to work well under pressure and handle challenging situationsProficiency in using customer service software and toolsProven track record of meeting and exceeding team targetsFlexibility to work in shifts and weekends as requiredStrong organizational skills and attention to detailAbility to motivate and coach team members to achieve performance goals
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