The role
A Case Consultant in the TPD space is the kind of role built for someone who thrives on complexity, communication and critical thinking. Every day brings a new mix of detailed analysis with reviewing extensive medical records, insurer reports, Work Cover files and specialist documentation, paired with the challenge of transforming that information into clear, compelling and impeccably structured reports. This role suits someone with a sharp analytical mind, exceptional written communication skills and the ability to articulate nuanced findings with precision and confidence.
Beyond the technical work, this is an interactive role where influence, empathy and professionalism matter. You'll be speaking with customers, medical specialists, advisers, reinsurers and internal teams, often navigating sensitive conversations while driving claims toward fair, timely and high‐quality outcomes. Your ability to build rapport, ask the right questions and collaborate across diverse stakeholders is essential, especially as you interpret policy definitions, assess eligibility, determine entitlements and guide customers through complex situations.
Success in this role comes from a blend of industry experience, strong English proficiency, resilience and an eye for detail. You'll be juggling deadlines, managing risk, applying legislation and policy frameworks, and contributing to case conferences and portfolio reviews, all while maintaining outstanding service standards. For someone who enjoys meaningful work, intellectual challenge and the chance to genuinely impact customer outcomes, this role offers a dynamic and rewarding career path.
This role embraces genuine flexibility, balancing remote work with meaningful in‐person collaboration. While the team comes into the office twice per week, there's still plenty of room to shape your schedule in a way that supports both business needs and personal flexibility.
How will you make an impact?
* Deliver exceptionally clear, well‐structured and professionally written reports that translate complex medical, financial and insurer information into accurate, actionable assessments.
* Confidently engage with customers, medical specialists, advisers and internal teams to gather insights, clarify details and ensure every claim progresses with transparency and care.
* Apply your industry knowledge to interpret policy definitions, assess eligibility and determine entitlements with precision, consistency and sound judgement.
* Maintain a high standard of risk management by adhering to compliance requirements, escalating issues promptly and ensuring all decisions are well‐documented and defensible.
* Contribute to a collaborative team culture by participating in case conferences, portfolio reviews and knowledge‐sharing discussions that lift capability across the broader claims function.
About you
* Exceptional written communication skills, with the ability to produce clear, structured and articulate reports from complex information.
* Strong capability in analysing detailed medical, financial and insurer documentation and translating it into accurate, well‐reasoned assessments.
* Confident and professional verbal communication style, with ease in engaging customers, medical specialists, advisers and internal teams.
* Solid industry experience with an understanding of claims processes, policy interpretation and sound decision‐making principles.
* High attention to detail, strong organisational skills and the ability to manage competing priorities in a fast‐paced environment.
* A collaborative mindset, resilience under pressure and a positive contribution to team culture.
Join us in building confidence— for our customers, our communities and each other.
* Your work makes a real impact. Everything we do helps our customers and their families live, save and retire with confidence, and your contribution will directly support that purpose.
* You'll help drive meaningful change. As an inclusive, dynamic and adaptable organisation, we offer a unique opportunity for you to grow while shaping the future of our organisation.
* You'll feel supported and included. Our team culture is flexible, collaborative and people‐centred, with hybrid working to help you balance life and work.
* By making things simpler. We help our people operate efficiently, adapt easily and spend more time on meaningful work that drives personal and organisational growth.
* We celebrate success. Our incentive and recognition programs ensure great work is acknowledged and rewarded.
* Your wellbeing comes first. We offer tools, resources and benefits that support your whole self, including additional lifestyle leave.
We celebrate the diversity of our customers and community, and we embed diversity, equity, inclusion and belonging into how we do business. We encourage applications from people of all backgrounds, cultures, experiences and identities.
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