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Company Description
We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Valuable Guys Commercial.
Great careers start at The Good Guys – begin your journey with us today.
Why join The Good Guys?
- Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
- Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
- Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S; Trading).
- Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
- We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
- Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
- Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
- Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
Job Description
Key Responsibilities
- Deliver effective store administration in line with standard procedures, including:
- Cash handling and banking integrity
- Tendering transactions
- Store multi-channel fulfilment and stock integrity
- Telephone management and enquiries
- Marketing and promotional activity
- Contribute to financial performance through effective inventory management and management of controllable expenses.
- Manage all sales channel fulfillment in line with procedures.
- Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
- Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
- Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Qualifications
Key Competencies for Success in This Role
- Customer Focus - Does everything through eyes of the customer.
- Drives Results - Consistently achieves results, even under tough circumstances.
- Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Additional Information
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📌 Customer Service Team Member
🏢 The Good Guys
📍 Australia