Digital Support Analyst / Digital Content Editor
ING Australia is looking for a detail-oriented and motivated Website Content Editor to join our Digital & Assisted Channels team. This is a fantastic opportunity for someone early in their career who is passionate about digital technology and eager to gain hands‐on experience in a modern, customer‐centric banking environment. You'll be part of a team that plays a critical role in how customers interact with our brand online, helping to shape seamless and engaging digital experiences. In this role, you'll contribute to the delivery and optimisation of our digital channels, ensuring content across web and mobile platforms is accurate, accessible, and engaging. From supporting product launches to building new pages and maintaining existing experiences, you'll be at the heart of delivering high‐quality digital journeys that meet both customer and business needs in a fast‐paced, collaborative environment. We're looking for someone who combines exceptional attention to detail with a proactive, self‐starting mindset and a genuine interest in building a career in digital. You'll enjoy problem‐solving, take pride in delivering high‐quality outcomes, and manage your work with proven organisation and discipline.
To be considered for this role, please include a cover letter outlining your interest, along with a link to your GitHub profile or portfolio showcasing your work.
What you'll do ...
* Manage and publish website content, ensuring accuracy, quality, and consistency
* Support digital projects including product launches, new pages, and module builds
* Conduct testing including UAT, browser and accessibility checks
* Monitor customer feedback and digital performance to identify improvements
* Assist with incident support, including urgent updates and coordination with offshore teams
What we're looking for....
* Experience in digital, web content, or IT (around 1–2 years ideal)
* Proven knowledge of HTML, CSS, and digital content management tools (essential)
* Exceptional attention to detail with a structured, methodical approach
* Excellent communication skills and a customer‐first mindset
* A proactive, self‐driven attitude with strong organisation and time management skills
What's in it for you?
* Discounted ING Health Insurance.
* An additional Rest Day to support your wellbeing.
* An IMPACT Day to volunteer on approved sustainability activity.
About Us
At ING, we're all about making life simpler and more rewarding— for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed—it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise.
As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values—not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We're your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply.
Sounds like your kind of vibe? We can't wait to hear from you!
We operate using a direct talent sourcing model, so no agency introductions, please.
Need more?
Contact: Saikat Dastidar at
For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries:
Applications close on 15 June 2026 #LI-DNI
We're a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we're more than just a workplace – we're a community of innovators, problem‐solvers, and forward‐thinkers, dedicated to making a real impact. Whether you're just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We've got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!
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