We're on a mission to elevate the flying experience for our guests, turning it from merely acceptable into something truly special.
This begins with our people – and that's why we cultivate an environment where they can be themselves, unencumbered by pretenses. When they feel free to express their authentic selves, they excel in owning their responsibilities and going above and beyond for our guests.
Job Overview
This role falls under the umbrella of Marketing & Communications.
We're Virgin Australia, an airline known for charting its own course. Our way is the Virgin way, one that emphasizes putting customers at the forefront of everything we do. We believe in safety, always doing the right thing, and fostering real diversity and inclusion within our big brand with ambitions as high as the sky.
Key Responsibilities:
* To address customer concerns effectively, ideally in service-oriented industries.
* To craft captivating content tailored to diverse audiences, bringing them closer to our brand.
* Create and edit social media content for Facebook, Instagram, and TikTok platforms.
* Taking photographs, filming video content, and managing content publishing across these channels.
* Staying abreast of current social media trends and best practices specific to each platform.
* Exhibiting exceptional teamwork, assisting others to achieve business objectives.
* Thriving in fast-paced environments with competing priorities.
* Managing trending matters and escalating issues promptly when needed.
What You'll Get From Us:
We're committed to supporting your well-being, offering some of the best benefits and conditions in the industry – including:
* Substantial discounts on air travel for you and your loved ones (including $1000 worth of travel credits annually)
* Flexible working arrangements (including work hours and remote work options)
* Discounts on various services and experiences worldwide
* Hospitality, retail, technology, beauty services, and wellness discounts
* Access to the Converge digital wellbeing platform for support
* A comprehensive Employee Assistance Program, providing confidential coaching and support for all aspects of life – physical, mental, social, and financial
* Dress for Your Day – enjoying the freedom to wear attire suitable for the day's tasks
Equality Principles:
We value individuality and encourage applications from a diverse range of backgrounds, cultures, abilities, and lifestyles, because everyone deserves a chance to thrive and grow with us.