Join Empirical Solutions – Deliver Operational Excellence Through Sustainment Leadership
Empirical Solutions is seeking an experienced In-Service Support Manager to provide leadership and coordination across sustainment, logistics, and engineering support functions for complex systems.
This role is ideal for professionals with strong Integrated Logistics Support (ILS) or sustainment experience who can manage configuration, repair, and transition activities while maintaining effective relationships with Defence, industry, and supply-chain stakeholders. You'll play a key role in ensuring operational continuity and optimised system performance throughout the lifecycle of critical capabilities.
What You'll Be Doing
As an In-Service Support Manager, you will:
* Act as the primary interface between internal stakeholders and industry partners within your delegated scope
* Provide sustainment leadership and advice to ensure the effective introduction, operation, and optimisation of complex systems
* Manage configuration and asset control activities, including preparation for configuration control boards (CCBs)
* Oversee repair, replacement, and stocktake activities to maintain system readiness
* Investigate, resolve, and document equipment issues and performance shortfalls
* Coordinate site liaison activities and stakeholder engagement across multiple organisations
* Provide guidance and transition planning advice for in-service support activities
* Contribute to lifecycle planning, performance monitoring, and sustainment governance
* Support the review and feedback of contractor deliverables to ensure compliance and continuous improvement
* Assist with the transfer or disposal of assets and provide input into logistics transition and ERP integration activities
* Mentor Commonwealth or team personnel, supporting knowledge transfer and professional development
What We're Looking For
We welcome applications from professionals who bring:
* Minimum 5 years' experience in Integrated Logistics Support (ILS), supply chain management, or Defence sustainment roles
* Proven ability to work independently and under broad direction with diverse stakeholders
* Experience in Defence or complex engineering sustainment environments
* Proficiency in Configuration Management (CMT-L) and inventory systems
* Strong communication and stakeholder management skills with the ability to influence and negotiate outcomes
* Analytical ability to identify, manage, and resolve sustainment and performance issues
* A proactive approach to planning, coordination, and continuous improvement
Qualifications & Certifications
* AQF Level 6 or higher qualification in Logistics, Engineering, or a related discipline
* MILIS qualifications desirable:
* Supply Customer Account Clerk
* Warehouse Manager
* Stocktake Recorder
* Inventory Controller
* Current or eligible security clearance (NV1 or above)
Desirable Qualifications & Experience
You'll be highly regarded if you also bring:
* Experience with Configuration Management Tools (CMT-L) and Defence ERP or MILIS systems
* Training in MILIS Cataloguing, Dangerous Goods Handling, or Material Handling Equipment (MHE) operations
* Understanding of sustainment policy, asset management frameworks, and Defence governance requirements
* Familiarity with Command and Control (C2) or tactical data systems
Why Empirical Solutions?
Empirical Solutions is a veteran-owned Australian company delivering engineering, project management, and consulting excellence to strengthen national capability. We operate at the intersection of technical precision, strategic vision, and service-minded delivery.
We Offer Our Team
Flexible/hybrid working options (where operationally suitable)
Paid parental and partner leave
Defence reservist support
Professional membership reimbursement
Structured training, mentoring, and career development pathways
If you're a sustainment professional passionate about delivering reliability, accountability, and excellence in Defence support operations — apply today to join Empirical Solutions.