Position overview
The Bureau's Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water, climate, ocean and space weather services for Australia – all day, every day.
The Service Delivery & Performance Team within the Service and Infrastructure program (SIM) is responsible for the development, support, and maintenance of the Bureau's IT Service Management system, currently Cherwell. It is also responsible for leading the Service Management Capability and maturing of the ITIL based processes that support Enterprise Service Management across the Bureau.
Role responsibilities
Successfully manage the transition of the Bureau's ITSM platform from Cherwell to Neurons, ensuring minimal disruption and full operational continuity.
Govern and mature the Service Management capability.
Deliver and enhance service performance reporting.
Manage the daily support and operation of the bureau's IT Service Management system.
Manage the development of the bureau's IT Service Management system, in consultation with ITSM process uplifts and support teams.
Manage the ongoing contractual support arrangements to provide technical services for the ITSM system, from the Support vendor.
Manage procurement activities required for the development and support of the ITSM system.
Lead a small in-house support and development team.
Maintain relationships with key stakeholders across the Bureau.
Coordinate and provide basic training and knowledge on the use of the ITSM system, using various methods including small group sessions, FAQs and QRG documents.
Comply with all Bureau work, health and safety policies and procedures, and take reasonable care for your own health and safety and that of employees, contractors and visitors who may be affected by your conduct.
Mandatory qualifications
A degree or diploma from an Australian educational institution, or a comparable overseas qualification appropriate to the duties; OR other comparable qualifications or experience appropriate to the duties.
ITIL v3 certification or relevant experience in ITIL processes and ITSM systems
ITIL 4 Certification and relevant experience managing service management practices
How to apply
Applications can be lodged through the Bureau of Meteorology Careers. Your application will consist of a resume, contact details for two referees and an 500-word pitch that considers the relevant sections of the Integrated Leadership System (ILS) and APS work level standards.
Note: The role is ongoing and located in all capital cities. Information about eligibility, selection criteria, and details on how to apply are available on the Bureau of Meteorology's Careers page at the official site.
#J-18808-Ljbffr