Job Title: Administrative Operations Coordinator
Our organisation is seeking an administrative operations coordinator to join our team in Adelaide on a full-time basis. The core responsibilities of this role include coordinating regular field service activities for the pest team, ensuring that all service technician visits are loaded within set time frames and variances from expectations are reported to the line manager. Additionally, you will be responsible for organising jobs for completion within time frames and expectations, responding to customer enquiries/complaints on service and planning and scheduling service calls as required. This role also involves dealing with all paperwork and administration related to service activities, routing of documents for entry into the branch contracts computer system and ensuring that all daily routines completed by technicians are recorded in accordance with requirements.
Key Responsibilities:
1. Coordinate regular field service activities for the pest team
2. Ensure all service technician visits are loaded within set time frames
3. Report variances from expectations to the line manager
4. Organise jobs for completion within time frames and expectations
5. Respond to customer enquiries/complaints on service
6. Plan and schedule service calls as required
7. Deal with all paperwork and administration related to service activities
8. Route documents for entry into the branch contracts computer system
9. Record all daily routines completed by technicians in accordance with requirements
Requirements:
- Excellent phone etiquette skills
- Strong written and verbal communication skills
- Strong computer skills
- Ability to give clear instructions
- Strong collaboration skills
- Strong time management skills
- Previous experience in a similar role or fast-paced office environment
Benefits:
As part of the recruitment process, you will be required to complete pre-employment medical and reference checks. If the idea of working in a highly collaborative, friendly yet busy and hardworking team organisation sounds like you, please get in touch.