Applications Close (AWST): 09:00 AM 22/06/2026Salary up to: $80,000 - $89,999, $90,000 - $99,999Occupation: Information Technology/CommunicationsWork Type: Permanent - Full TimeLocation: Kununurra - Remote WA
As an Equal OpportunityEmployer, the Shire of Wyndham East Kimberley values inclusivityand promotes a workplace that actively seeks to welcomecontributions from all people. We encourage people of allabilities, Aboriginal and Torres Strait Islander people, diversecultures and backgrounds, people who identify as LGBTQIA+ and allage groups to apply.
The Organisation
The Shire of Wyndham East Kimberley (SWEK) believes that providing a safe and healthyworkplace for our employees is extremely important. We arecommitted to employing people who share the SWEK ValuesofSafety,Teamwork,Accountability,Communication,andRespect; these Values are incorporatedinto all aspects of employment at SWEK.
The East Kimberley
The East Kimberley is a stunning and sparsely populated area in the northeast corner of WesternAustralia and is known as one of the world's last wildernessfrontiers. As a global tourism attraction, it is also known for itspristine kaleidoscope of colour, outback adventures, world-classfishing, excellent caravan parks, luxury accommodation options,great food, and friendly locals. It is an amazing and very uniquepart of Australia. The East Kimberley is diverse in many ways, witha unique mix of cultures, lifestyles, and abundantopportunities.
The Opportunity
We are seeking amotivated and customer-focused ICT Support and Adoption Officerto join our Corporate Services team. Based in the EastKimberley, this role provides onsite ICT support across theorganisation, assists staff to effectively use ICT systems andservices, and supports the delivery of reliable andwell-governed ICT operations. The role acts as the primaryonsite contact for ICT support matters and works closely withthe Shire's external ICT service provider to ensure ICTrequests, incidents and assets are managed efficiently and inaccordance with organisational processes.
Your responsibilitieswill include:
* Providing frontlineonsite ICT support to staff across the organisation forhardware, software, mobile devices, printers and businesssystems;
* Logging, monitoringand updating ICT requests and incidents through theapproved service desk system to ensure all work remainsvisible, auditable and appropriately tracked;
* Assisting staff withthe use of ICT systems, applications and the service desk,including providing guidance on how to lodge and managesupport requests;
* Diagnosing andresolving routine ICT issues within established proceduresand escalating more complex matters to the external ICTservice provider where required;
* Supporting employeeonboarding and offboarding activities, including ICTaccount setup, equipment allocation, access management andinductions;
* Maintaining accurateICT documentation, records and asset registers to supportcompliance and operational requirements;
* Assisting with ICTequipment deployment, replacements, stock control andlifecycle management;
* Liaising effectivelywith external ICT providers to coordinate supportactivities, maintenance and issue resolution;
* Participating inteam meetings, training sessions and organisationalinitiatives as required;
* Followingorganisational ICT policies, procedures and securityrequirements at all times;
* Contributing tocontinuous improvement initiatives that enhance ICT servicedelivery, user adoption and operationalefficiency;
* Building positiveworking relationships with staff and providingprofessional, responsive customer service to users ofvarying technical ability.
To be successful in thisrole you will require demonstrated experience in ICT supportwithin a corporate or government environment, experience workingwithin a structured ticket-based service management system, andthe ability to diagnose and resolve technical issues withinestablished procedures.
You will also need strongcommunication and interpersonal skills, the ability to workeffectively with external ICT service providers, experiencesupporting employee ICT onboarding requirements, and sounddocumentation and record-keeping abilities. A commitment tocustomer service and the ability to confidently assistnon-technical users to utilise ICT systems and services isessential
More information about theposition and the requirements are in the PositionDescription at the bottom of this page.
Salary and Benefits
Working for SWEK means that in additionto the competitive annualsalary range indicated at the top of this page, you may also enjoy a range of benefits including:
* 6 weeks annualleave
* 12%employer superannuation, with the Shire offering to match up toanadditional 5%in co-contributions when theemployee contributes an equivalent amount
* Salarypackaging opportunities for motor vehicles, rent or mortgageinterest expenses
* 11public holidays with 2 additional 'Local Government Days' peryear
* Flexibleworking arrangements
* Shireprovided corporate uniforms
* Avariety of health and wellbeing programs including freemembership to the Kununurra Leisure Centre and Wyndham Pool,free health assessments, mental health programs and EmployeeAssistance Provider (EAP) services
Please notethat, where applicable, benefits will be applied pro-rata tocasual, part-time and maximum-term roles.
APPLYNOW!
If youre ready to be part ofour diversely talented team and to build your future with anorganisation that makes an impact, improves lives and inspiresothers please click the Apply button at thebottom of this page or contact Alexandra Bellour DirectorCorporate Services on alexandra.bell@swek.wa.gov.au for aconfidential discussion.
Applicants must belegally entitled to work in Australia and will be required toprovide evidence of this entitlement — acceptable evidenceincludes an Australian or New Zealand passport, birth certificate,or foreign passport with a relevant visa. Applicants will also berequired to provide a National Police Clearance beforetheinterview stage of the recruitmentprocess.
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