Role - Field EngineerLocation - Gold CoastAs a Field Engineer, you will provide technical (1st and 2nd level) IT support.Key ResponsibilitiesSupport with desktop support, server support, hardware, network, and software installation and troubleshooting.Diagnose and build/upgrade PCs, including Office 365, hardware, and software.Manage Active Directory (users, mailbox management) and support operating systems (Windows 10 & 7, Linux, and others).Hardware repair, installation, desk-side software support, and service desk support.At least 1 year of Service Desk experience in IT Service Desk, Help Desk, IT Support Analyst, or Technical Support roles.Support hardware such as laptops, desktops, and monitors.Skills and ExperienceProven experience in fault investigation, triaging, and resolution in a technical support environment.Experience with desktop, server, hardware, network, and software troubleshooting.Essential experience with Office 365 due to the environment.Support experience in both Windows and Linux environments.Supporting physical and virtual desktop and server environments.Active Directory management.Supporting operating systems (Windows 10 & 7, Linux, others).Proficiency with Office 365, Outlook, Exchange, and other critical business applications.Experience with printing setup, deployment, configuration, and disposal.Ability to handle complex software installation and troubleshooting.Network troubleshooting, fault diagnosis, and root cause analysis skills.Diagnostic skills for hardware and software, including building/upgrading PCs.For more information, contact Madhuri Mhanta, Key Accounts Consultant, at LinkedIn or call +61 386 334 112.ManpowerGroup is committed to diversity and encourages applications from diverse backgrounds, including people with disabilities. Please specify your preferred communication method and any reasonable adjustments needed for interviews.Aboriginal and Torres Strait Islander people are encouraged to apply.By submitting your application, you consent to the collection of your personal information according to our privacy policy.Location: QLD. Licensees: Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q, LHL-02014-Y5F6D; SA. Licensee: Manpower Services (Australia) Pty Ltd, LHS 288856.
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