Field Service Technician
We are seeking an experienced Field Service Technician to join our team in Melbourne, Victoria, Australia.
The successful candidate will be responsible for delivering preventative maintenance on BD instruments, effecting instrument installations and commissioning, and providing customers with quotations for instrument repairs.
In addition to the above responsibilities, the ideal candidate will possess a certificate, diploma or degree qualifications in electronics, engineering or similar discipline, and have a minimum of five years' experience in diagnostic instrumentation service.
The role requires good communication and interpersonal skills, as well as the ability to accommodate frequent domestic and international travel. The technician will also need to maintain accurate service records through diligent and timely use of service reports and the customer database.
Bonus points for candidates with experience in laboratory automation, knowledge of computer hardware and software familiarity, and data management ability. A strong IT infrastructure background is also highly regarded.
Responsibilities:
* Effect instrument installations, commissioning and customer training on instrument maintenance.
* Plan regular customer visits to deliver preventative maintenance on BD instruments; these include Laboratory Automation and Diagnostic family of instruments.
* Perform remedial maintenance on a nominated range of equipment in a professional and customer-oriented manner.
* Maintain accurate service records through diligent and timely use of service reports and the customer database.
* Communicate with Account Managers, Technical Product Specialists and Sales Managers on potential sales opportunities.
* Effect tight control of the service parts movements and usage allocated to your responsibility.
* Assess and report on product performance, faults etc and make recommendations for improvement.
* Maintain a high level of product knowledge for all instruments. Participate and keep current with training on new instrument models.
* Provide customers with quotations for instrument repairs.
* Discuss service requirements with customers and look for opportunities to sell service contracts.
Qualifications:
* Certificate, Diploma or Degree qualifications in electronics, engineering or similar discipline mandatory. Bachelor of Engineering (Mechatronics) is highly regarded.
* A minimum of five years' experience in Diagnostic instrumentation service required. (Experience in laboratory automation a definite advantage)
* Good communication and interpersonal skills required and able to accommodate the requirement of frequent domestic and international travel.
* Component knowledge level of computer hardware and software familiarity and data management ability required.
* IT infrastructure, computer networking ability with proven experience mandatory.