* Join the largest regional healthcare service in Victoria
* Be part of a team who are focused on providing the highest quality patient-centred care
* Exciting permanent part-time (34.5 hours per fortnight) on afternoon shift - apply now!
About the role
We are seeking a professional and dedicated team member to deliver courteous, empathetic and efficient customer service on the Switchboard at University Hospital Geelong. You will be required to work rostered afternoon shifts and also work additional hours to meet department needs.
Key Responsibilities
* Manage switchboard operations, including handling calls, enquiries, paging staff, and making announcements across all sites after hours
* Respond to and coordinate emergency procedures, including monitoring code phones, alarm panels, and documenting all incidents
* Provide front-line support for patient and staff enquiries, including call requests, taxi bookings, and equipment fault reporting
* Perform administrative tasks such as data entry, job allocation, and issuing/recording keys and pagers
* Maintain accurate documentation and ensure compliance with information security, privacy laws, and organisational standards
What we’re looking for
* Deliver high-level customer service with a professional and courteous phone manner
* Communicate clearly and effectively with strong verbal skills
* Demonstrate strong keyboard, literacy, and numeracy capabilities
* Use multiple computer systems proficiently, with experience in high-volume switchboard environments
Position Description
Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.
Barwon Health staff benefits
* Excellent working conditions and a strong sense of job satisfaction
* A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
* Extensive professional development opportunities
* Attractive salary packaging benefits
o Living expenses capped at $9,010
o Meals and entertainment capped at $2,650
For more information about working at Barwon Health, please click Here
Diversity and Inclusion
Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.
Child Safety
We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au)
Additional information
If you need adjustments to participate in the recruitment process, please contact us at ************@barwonhealth.org.au
All appointments are subject to:
* Satisfactory Police Record Check
* Immunisation Status Clearance
* Working with Children Check (if applicable)
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.