Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
When you join Thermo Fisher Scientific, you will be part of a dynamic team in Melbourne VIC, Australia, that competes to provide world-class customer service. Seize this opportunity to become our next Lab Asset Manager and contribute to outstanding asset management for a key customer account. Your role will have a real-world impact, and we will support you in successfully implementing your career goals
Responsibilities:
* Conduct site operations in strict accordance with program contracts and statements of work.
* Develop and maintain professional relationships with clients, vendors, and Thermo Fisher staff.
* Ensure compliance with asset management and service programs, including inventory management.
* Accurately input data into the Maximo database, focusing on asset induction and service requests.
* Monitor service activities and customer concerns, ensuring timeliness and quality.
* Schedule and facilitate site service visits and escort engineers into laboratories.
* Review field service reports and invoices, emphasizing financial and technical accuracy.
* Assist with problem resolutions and customer concerns as needed.
* Support the development of quarterly business reviews and participate in meetings.
* May be required to assist with minor fixes to laboratory equipment, such as the replacement of tubing, O-rings, gaskets, etc.
Minimum Requirements/Qualifications:
* Associate's degree or equivalent experience; bachelor's degree preferred.
* Proficient in English.
* 1-2 years of industry experience in related fields.
* Experience in GMP environment.
* Familiarity with CMMS systems and proficiency in related software.
* Experience in customer-facing roles.
* Strong dedication to customer happiness and relationship building.
* Effective communication skills to interact with engineers, suppliers, and partners.
* Ability to work independently and prioritize tasks effectively.
* Proficiency with Microsoft Word, Excel, and PowerPoint.
Working Conditions:
* Primarily work at customer locations, including office and laboratory environments.
* Engage in physical activities such as walking, sitting, lifting, and PC work.
* Adhere to safety procedures and wear necessary PPE in certain areas.
* May travel for meetings and training as required.
Benefits
Join our team and take advantage of these great benefits Apply now to learn more about the full range of benefits we offer.
1. Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
2. Flexibility: Balance your work and personal life with flexible arrangements.
3. Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
4. Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
* Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific Australia W GEA Employer of Choice for Gender Equality
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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