Tenant Research Manager
Job Description
About Domain and CoStar Group
Domain is one of Australia's leading property marketplaces, connecting millions of people with the homes, insights, and data they need to make confident property decisions. Our portfolio includes Domain, Allhomes, and Commercial Real Estate (CRE) platforms. In 2025, Domain was acquired by CoStar Group (NASDAQ: CSGP), a global leader in real estate data, analytics, and marketplaces. This marks a significant step in our growth, combining Domain's local expertise with CoStar's global scale, technology, and innovation. As a challenger brand in a highly competitive market, Domain continues to grow rapidly—reaching 7–9 million Australians each month and unlocking new opportunities across residential and commercial property. CoStar Group brands include; Homes.com, Apartments.com, CoStar, Loopnet.com, OnTheMarket, Bureaux Locaux, Matterport, Domain, AllHomes and more.
Quick facts; CoStar Group has >8K employees, was founded 39 years ago, and has 84 offices in 13 countries.
About the Role, Accountabilities & Outcomes
The Tenant Research Manager leads a team of Tenant Researchers responsible for delivering high-quality commercial real estate data to our clients. This role oversees research activity, data quality, and team performance, ensuring accurate and timely insights that help clients make informed property decisions. Working closely with internal stakeholders, including Sales and Research leadership, the role contributes to improving data coverage, client engagement, and overall product value. It requires strong leadership, coaching capability, and an ability to drive performance through clear direction and continuous development. As a people leader, the Tenant Research Manager fosters a high-performance, collaborative culture through structured coaching, feedback, and ongoing capability building, while ensuring operational excellence across research processes.
Essential Functions
* Lead, coach, and develop a team of Tenant Researchers to deliver high-quality data and meet performance standards
* Manage team workload, productivity, and output to ensure efficiency and timely delivery of research activities
* Ensure data is accurately captured, validated, and published using appropriate sources and methodologies
* Drive continuous improvement in research quality, processes, and team capability
* Conduct regular performance reviews, call evaluations, and coaching to support development and consistency
* Partner with Sales and internal stakeholders to support client engagement and identify revenue opportunities
* Respond to client feedback and ensure timely resolution of data‐related issues
* Maintain strong understanding of the CoStar Tenant product and effectively represent its value internally and externally
Skills and Qualifications
* Bachelor's degree or equivalent experience
* Proven experience leading teams in a professional environment
* Experience managing performance, coaching, and developing team members
* Strong organisational and stakeholder management skills
* Proficiency in Microsoft Office, including Excel
* Experience in commercial real estate, financial services, or a related industry (Nice to have)
* Experience working with data, research, or insight‐driven environments
* Strong analytical skills with the ability to interpret trends and improve data quality
* Ability to influence stakeholders and communicate effectively across all levels
* Demonstrated ability to drive performance against KPIs and operational metrics
Why Join Us
* Be part of a global leader in property technology and data, shaping the future of real estate intelligence
* Work with cutting‐edge tools and high‐impact teams where your work genuinely makes a difference
* Grow your career in a high‐performing, collaborative environment
* Up to 20 weeks paid parental leave for primary carers
* Wellbeing leave to support you when it matters most
* Ongoing development through leadership programs and LinkedIn Learning
Equity, Diversity & Inclusion
Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non‐binary people). We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at edi@domain.com.au or leave a message on 1300 858 356 and we will get back to you.
EEO Statement
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‐free workplace and perform pre‐employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
We encourage our people to see the possibilities, and turn them into realities. The next steps: We will give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our Talent Partners will reach out, so keep your phone handy!
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