Eligibility : Open to Everyone Classification: ASO4 Salary Range: $76,561 - $80,256 + Superannuation Duration: Ongoing Vacancy Type: Full Time Number of Positions Available: 1 Closing Date: 11:30pm, Sunday 7th December **** About the Opportunity The Senior Service Desk Officer is a senior member of the ICT Service Desk team, and is responsible for undertaking and managing a range of First Level ICT support activities associated with incidents, problems and service requests for AGD staff and both internal and external service providers.
The Senior Service Desk Officer is additionally required to drive continuous service improvement by facilitating appropriate skills and knowledge transfer to junior members of the Service Desk team, and maintaining the agency's ICT knowledge base system and standard operating procedures.
About the Business The Technology Services Business Unit is responsible for helping to meet a wide range of IT needs throughout the department by providing expertise and services in ICT Service Desk and Desktop Support, Infrastructure Management and Technical Support, ICT Contract Management and Procurement, ICT Security and Policy, IT Asset Management, software licensing and compliance, ICT Change Management that assist in meeting the overall AGD objectives.
For more information about the Attorney-General's Department please visit .
Special Conditions for Employment Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory.
Successful applicants will be provided further information if an interview is requested.
Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.
Some out of hours work may be required.
The South Australian public sector promotes diversity and flexible ways of working, including part-time.
Applicants are encouraged to discuss the flexible working arrangements for this role.
Additional Notes You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below.
For more information please download the Job