Customer Support Specialist
The role involves providing high-quality support to caregivers, ensuring their daily enquiries are addressed promptly and efficiently. Strong communication skills, both written and verbal, are essential for delivering exceptional customer service.
This position requires the ability to maintain a professional and courteous relationship with all internal and external customers. A strong understanding of call center operations, ticketing systems, and workforce procedures is also necessary.
Responsibilities:
* Deliver High-Quality Customer Service: Manage queries and triage tickets to ensure efficient first-time resolution.
* Strong Communication Skills: Provide prompt and accurate responses to a broad range of enquiries via phone or email.
* Maintain Professional Relationships: Foster positive relationships with internal and external customers, ensuring a high level of customer satisfaction.
This role will involve working closely with the HR and Payroll teams to provide crucial support during peak periods. A solid understanding of enterprise agreements, relevant legislation, policies, and procedures is essential.
Benefits:
* Permanent Full-Time Position: Enjoy a stable and secure work environment.
* Salary Packaging: Take advantage of salary packaging options to enhance your lifestyle.
* Employee Discounts: Enjoy discounts on hospital and medical services, private health insurance, and other benefits.
* Flexible Working Arrangements: Work from home 40% of the time, enjoying a better work-life balance.