Level 2 $76,912 - $82,464 pa (PSCSAA 2024)
Permanent - Full Time
R-Geraldton
:00 PM
Customer Service Officer
Permanent Opportunity
Are you great with people and thrive in a busy, customer‑focused environment?
Join our supportive team in Geraldton where you'll be the first point of contact for customers seeking advice, information and assistance. This role is ideal for someone who enjoys helping others and takes pride in delivering friendly, accurate and professional customer service.
At the Department of Local Government, Industry Regulation and Safety (LGIRS), we offer a range of benefits including flexible working hours to support you and help deliver the best outcomes for our community.
We value diversity and welcome every individual's perspective, bringing together an inclusive workforce to drive innovation and success. Whether it's enabling good governance in local communities, regulating racing, gaming and liquor activities, resolving consumer and trade disputes, monitoring compliance, protecting workers' health and safety, or rolling out new technology to improve customer service, LGIRS is committed to delivering for the benefit of Western Australia and future generations.
The role
The Customer Service Officer is a front facing role providing friendly, accurate and timely information to customers by phone, email and in person. As the first point of contact, you'll help people navigate services, interpret information and apply relevant guidelines while contributing to a positive, customer‑focused team environment.
You will bring to the team your ability to accurately record and source information using technology and software applications, and your commitment to participating actively in team discussions, coaching, and training sessions to support ongoing improvement processes.
Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, leadership capabilities and pre-employment checks which will be assessed as part of the selection process.
While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months, from the date that the recruitment breach period has been finalised.
This position is in Geraldton, a coastal city in the Mid West region of Western Australia. With a thriving population, Geraldton boasts a prosperous economy and a near-perfect lifestyle year-round. It is known as a place of choice to work, visit, raise families and take in some of the unique natural attractions Western Australia has to offer. For further information, visit the City of Geraldton website –
Eligibility
To be eligible for a permanent appointment, applicants must be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia at the time of application. Applicants with a valid visa to work and live in Australia for a specific duration may be assessed and considered suitable for similar fixed term vacancies that arise.
To be eligible for fixed term employment you must be an Australian citizen, permanent resident, have a visa to live and work indefinitely in Australia or have a valid visa to live and work in Australia for the duration of the fixed term employment at the time of application.
Should a qualification be required for this position, applicants must provide their certification and/or academic transcripts to verify relevance to the job requirements. Qualifications obtained outside of Australia must be provided with an assessment from the Overseas Qualifications Unit to ensure they meet Australian Standards (this is a free service).
To work for LGIRS, you must consent to a Nationally Coordinated Criminal History Check and obtain a clearance before you start. If deemed suitable, LGIRS will coordinate and pay for your NCCHC as part of your pre-employment checks.
More information about eligibility requirements can be found on the Job Description Form.
Further information
Please contact Nancy Fotukava Helu, Regional Customer Services Coordinator on or via visit our website. You can also keep up to date on LGIRS achievements and activities by following us on LinkedIn.
How to apply
We ask for you to provide: A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following role specific requirements.
* Proven ability to identify and find solutions to meet customer needs.
* Experienced in using websites, computers and knowledge bases to locate and retrieve information.
* Demonstrated ability to work within given time-frames.
Shortlisted applicants will have their skills and experience in relation to the remaining role specific requirements and leadership behaviours assessed in further stages of the recruitment process. The complete list of role specific requirements and expected leadership behaviours can be found in the attached Job Description Form.
In the attached Applicant Information Pack, we offer further information on how to apply, and the range of incentives offered to employees who work with LGIRS.
If you have any questions about employment conditions or the application process, or require any technical support when submitting your application online, please contact Claire Hodges, Recruitment Officer on or email
To submit your application, click on the "Apply for Job" button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter.
Supporting diversity and inclusion
The department is committed to building and maintaining an inclusive and supportive workplace. That's why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our department. Our department is an equal opportunity employer, supported by the Equal Opportunity Act 1984 (WA), preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse sexualities and youth.
We are proud to be recognised as an Inclusive Employer for by Diversity Council Australia. Learn more about our commitment to diversity and inclusion here.
We use the National Relay Service (NRS) to ensure we are accessible to people who are deaf or have a hearing or speech impairment. NRS can help you connect with us on:
* TTY/voice calls –
* Speak & Listen –
* SMS relay –
If you have any access needs that may require adjustment to allow you to fully participate in the application and interview process, including alternate methods of communication, or to request a document in an alternative format please contact us at
CLOSING DATE: 4.00 pm on Tuesday, 24 February 2026 (WST)
Please ensure you allow yourself sufficient time to lodge your application online as late applications will not be accepted. It is your responsibility to ensure your application is submitted on time.
We look forward to receiving your application and considering you for this exciting opportunity to join our team.
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