POSITION DESCRIPTION
Position Number: P00908
Directorate: Office of the CEO
Service: Governance and Compliance
Location: Katoomba
Date Created/Updated December 2025
RBF Band 8
POSITION PURPOSE/OBJECTIVE
This role supports delivery of the organisational governance and compliance team,
that includes policy, delegations, compliance, transparency, and legal management
for Council. This role will be required to determine applications for council-held
information under the GIPA Act, review privacy matters, and support complaint
management systems, policy development, and general administrative works for the
team. The role provides business improvement initiatives in relation to privacy and
compliance management and seeks best practice in governance and transparency.
The role delivers positive customer engagement with internal and external
stakeholders, and provides advice, instruction, and training.
RELATIONSHIPS
Reports to: Position Title Program Leader Governance
Report to: Position Number P00909
Staff Responsibility: Nil
Key Internal Relationships: Service managers, Directors and CEO
Council employees
Key External Relationships: Government agencies for example, Office of Local
Government, Information Privacy Commissioner,
NSW Ombudsman
Solicitors
Customers/residents
KEY RESPONSIBILITIES
Date last reviewed: Page 2
1. To contribute to help Council deliver its sustainability goals.
2. To manage and implement requirements of the Government Information
Public Access (GIPA) Act, including receive and assess applications for
access or review, conduct comprehensive research, interpret legislation and
make determinations under the provision of the GIPA Act.
1. To support Government Information Public Access (GIPA) Act and Privacy
and Personal Information Protection (PPIPA) Act compliance and processes,
including reporting, system development and maintenance, and to provide
support, training and advice on transparency and privacy.
1. To support delivery of the organisational policy and compliance management
framework, including to administer, develop and advise internally on
legislative compliance oversight processes, legal referral and expenditure
processes, delegated authority, policy review, and compliance matters across
the breadth of council functions.
1. To support all functions and administration within the Governance and
Compliance Service, including legal referral and expenditure processes,
compliance and delegation oversight processes, policy and registers
management, and to undertake system maintenance and data management
associated with these processes.
1. To support and administer general complaint and unreasonable complainant
conduct management processes, including complaint management system
development and maintenance, monitoring, analysis and reporting, and to
provide support, training and advice. To provide high level administrative and
customer service functions including preparation of complex correspondence
and reports, data input and analysis, information management, research, and
to maintain strict confidentiality requirements.
1. To undertake internal and external research, including with respect to council
records, legislation, standards, government circulars, industry guidelines and
model policies in the preparation and review of projects, compliance, policy
and procedures.
1. To undertake other duties as required, including administration,
correspondence, reporting, responding to a wide range of internal and
external enquiries, special project facilitation or involvement or preparing
and/or presenting training.
Guiding Principles
We act as one organisation responding to the changing needs of our
community while protecting and enhancing our World Heritage environment
We are strategy led, driven by our Community Strategic Plan with clear
priorities and focus
We are service focused we continuously improve service provision and
provide excellent customer service
We collaborate and work together to achieve our outcomes
We ensure safety and well-being is at the centre of our organisation,
operations and culture for our employees, our community and our
environment
Date last reviewed: Page 3
We are a socially, environmentally and financially sustainable organisation,
living within our means, ensuring best value resource allocation
These Guidelines complement the Council's adopted Values of: Work Together;
Work Safe Home safe; Service Excellence; Value for Money; Trust and Respect;
and, Supporting Community
Workplace Health & Safety
Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but
are not limited to identifying potentially unsafe situations or work practices and
notifying your Supervisor or Manager (or the Health, Safety Manager/Area Safety
Representative); never performing a task that you believe is dangerous or for which
you do not have the experience, or have not received appropriate instructions and
training or where the correct equipment to carry out the task safely is not available;
always work in a safe manner and in accordance with safety instructions, where
applicable; use the work equipment supplied for the job, in accordance with the
manufacturer's instructions), and any personal protective equipment, which the
Council deems necessary and has provided; be safety aware and report any actions
to your line manager which will assist the Council to meet its legal workplace health
and safety obligations.
You have the right to cease or direct cessation of unsafe work. In addition, you are
required at all times to comply with Councils Asbestos Management Plan and Policy.
COMMUNICATION
The jobholder will be required to communicate with Councillors, Directors,
Managers/Team Leaders, other Council employees, members of the
public/residents/ratepayers, other government departments, or consultants, solicitors
and other professionals. The jobholder will understand the overall organisational
vision and direction and the relationships between the various parts of the Council.
This role requires the jobholder to write detailed correspondence, reports and
submissions that require original sentence and paragraph construction and wording.
The jobholder is responsible for frequent coordination of and communication with other
workers to gain cooperation for work production or service quality. The jobholder will
understand the customers' priorities to enable anticipation of their needs and
demonstrate initiative in adapting team plans and goals to meet them. The jobholder
will also understand the approaches to dealing with complainants and complaint
handling.
JUDGEMENT & PROBLEM SOLVING
Date last reviewed: Page 4
The jobholder must evaluate a variety of issues in more complicated situations.
Considerable investigation and adaptive thinking will be required. Ongoing planning
is required to ensure strategic outcomes or the coordination of resources covering
multiple work cycles or long-term projects. Problems are solved using research,
analysis, and evaluation of information which may not be readily available. Regular
planning is required to ensure activities and resources are coordinated for day-to-day
work or that projects run to schedule.
AUTHORITY
The work of the jobholder influences the community within a specified service line
through the application of technical skill and/or application of regulatory requirements.
Policy and procedures are readily available but the jobholder is required to choose the
appropriate processes and apply legislation. The role and decision making is
supported and overseen by the members of the Governance team.
SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES
ESSENTIAL
1. The jobholder will have a functional position requiring a high degree of expert
knowledge in a major field of critical importance covering several separate
disciplines. Jobs at this level require a wide education, probably including
technical proficiency in a specialised area, and/or a University Bachelor
degree or equivalent, or extensive business experience.
1. Demonstrated experience in document development, including engaging in
research, writing, stakeholder consultation and interpreting complex matters
for a general audience.
1. Demonstrated experience in taking a lead role in dealing with customers and
complex complaints, including dispute resolution and negotiation.
1. Demonstrated experience in administration, including the ability to manage a
number of overlapping, complex and time-critical tasks.
1. Demonstrated experience in research, interpreting information and analysis of
data in the preparation of reports and correspondence requiring attention to
detail and accuracy.
1. Demonstrated experience and success in self-driven projects as well as team
work and collaboration.
1. Demonstrated experience in applying the Government Information (Public
Access) Act 2009 (NSW) and Privacy and Personal Information Protection Act
1998 (NSW) while assessing information applications.
1. Demonstrated high level computer literacy, including word processing,
spreadsheets, record management practices and data systems, such as
Content Manager and/or OneCouncil systems.
DESIRABLE
1. Demonstrated experience interpreting and applying legislation.
Date last reviewed: Page 5
1. Demonstrated experience in applying governance, policy and compliance
processes in a local government context.
1. Demonstrated experience in high-level customer service including complaint
management.
1. Demonstrated experience in policy development and management.