Applications close 11:55pm, Sunday 17 May 2026
We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.
The Office of the Ombudsman and Health Complaints Commissioner supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated to participate in an interview or recruitment activity, you can include this information with your application.
We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you.
Hours per fortnight
73.50 hours per fortnight - flexible options available.
Duties
* Assess, enquire into and investigate complaints under the Energy Ombudsman Act 1998 and other legislation as may be required.
* Negotiate appropriate solutions and strategies to resolve complaints and where necessary formulate recommendations for improved procedures and practices, including ways to address systemic issues.
* Undertake research, reporting, assist with policy development and provide advice on matters relating to energy issues.
* Develop and maintain effective relationships with energy entities, interested parties and relevant stakeholders.
* Assist in enhancing the public profile of the Energy Ombudsman by planning, developing and facilitating outreach and engagement programs.
* Review and update website content including drafting factsheets, case summaries and relevant communication materials.
* Produce and present material regarding energy issues relevant to the community, public sector organisations and energy entities.
* Any reasonable duties as directed by management.
Desirable requirements
* Experience in community engagement and outreach.
* Experience working in complaints management, compliance or regulation.
* Qualifications in communications, law, education, public administration, investigations, dispute resolution or other related discipline.
* Current driver’s licence.
Pre-employment Checks
The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.
The following checks are to be conducted:
* Pre-employment (National Police Record) checks for: Arson and fire setting, violent crimes and crimes against the person, sex-related offences, drug and alcohol related offences, crimes involving dishonesty, deception and/or conspiracy, making false declarations, malicious damage and destruction to property, serious traffic offences, crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power.
* Disciplinary action in previous employment.
* Identification check.
Download the Statement of Duties and any Associated Documents
Statement of Duties- Senior Investigation and Engagement Officer - (357604).docx
Statement of Duties- Senior Investigation and Engagement Officer - (357604).pdf
Information for Applicants (DOJ) Short Form
Information for Applicants (DOJ) Short Form
FAQs Short Form
FAQs Short Form
How to apply
To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.
Please note that we do not require a separate statement addressing the selection criteria.
Please apply online by clicking the 'Apply Now' button.
Refer to the 'Information for Applicants (DOJ)' document for further information. Please note, attachments must be in Microsoft Word or PDF format.
If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4***
For more information
Kate Cox
Principal Officer (Energy)
********@ombudsman.tas.gov.au
Phone: (03) 6166 4***