We're proud to be partnering with MLAHMC, the largest Aboriginal housing management organisation in NSW, to recruit a Tenancy Team Leader. This is a unique opportunity to step into a hands‐on leadership role driving tenancy operations that directly support stronger, healthier communities.
The Opportunity
This role sits at the heart of operations – leading tenancy administration while tightly coordinating field‐based teams to deliver compliant, high‐quality housing services across a diverse portfolio. You'll be the critical link between systems, people, and on‐the‐ground delivery – ensuring inspections, tenancy processes, and tribunal matters are executed efficiently, accurately, and on time.
What You'll Be Doing
* Lead and coordinate all internal tenancy operations and field‐based activities to ensure key targets are consistently met.
* Oversee and manage field staff scheduling, ensuring routine inspections, entry/exit reports, and community visits are completed within required timeframes.
* Own the NCAT calendar end‐to‐end, including preparing high‐quality evidence packs and representing MLAHMC at hearings.
* Maintain the integrity of the Chintaro system, ensuring accurate and timely data across rent, water accounts, and tenancy records.
* Monitor field activity and inspection data to ensure all actions are captured, tracked, and followed through.
* Oversee rent collection, arrears management, and vacancy performance.
* Act as an escalation point for complex tenancy matters and support resolution outcomes.
* Lead, support, and mentor a small team, driving accountability and performance.
* Ensure compliance with the Residential Tenancies Act (NSW) and relevant sector frameworks.
About You
You're a confident tenancy professional who thrives in a fast‐paced, operational environment and enjoys balancing systems, people, and field coordination.
You Bring
* Strong experience in social or community housing tenancy management.
* Proven experience managing NCAT matters, including representation.
* Experience using Chintaro (or a similar tenancy management system).
* Demonstrated ability to coordinate teams and manage competing priorities.
* Solid understanding of NSW tenancy legislation.
* A hands‐on, detail‐oriented approach with strong organisational skills.
* The ability to navigate complex and sensitive situations with professionalism.
Why This Role?
* Make a genuine impact in Aboriginal housing and communities.
* Join a respected, purpose‐led organisation with strong value.
* Step into a true leadership role with autonomy and variety.
* Play a key role in connecting tenancy operations with on‐the‐ground service delivery.
Applications will be assessed as received, so please don't hesitate in applying. For more information or a confidential discussion, please reach out to Natalie at nataliec@bloomhr.com.au.
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