About The Role
As the Open House Team Leader, you will lead and support a dedicated Case Management team delivering high-quality, person-centred services to people experiencing homelessness and subject to correctional orders. You'll provide day-to-day supervision, guidance and professional development, while also contributing to intake, assessment, case management and assertive outreach. This is a permanent full-time role based in Darwin, reporting to the Open House Program Manager.
How You Will Make An Impact
* Build a positive, collaborative team culture that supports wellbeing and high-quality service delivery
* Provide clear guidance, supervision and role clarity to staff
* Develop and implement professional development plans to strengthen capability
* Undertake client assessments to build a shared understanding of needs, strengths and goals
* Ensure services are delivered in line with legislation, regulations and TSA policies
* Work with the Red Shield Hostel Manager to ensure service delivery aligns with budget requirements
* Maintain strong relationships with internal and external stakeholders
* Support recruitment, onboarding and induction for program staff
What You Will Bring
* Degree-level qualification in social services, community development or a related field, and/or extensive experience in a similar role
* Demonstrated experience engaging people experiencing homelessness, including those with co-occurring AOD or mental health challenges
* Strong organisational and time-management skills
* Experience working with justice or correctional clients, with an understanding of their support needs and challenges.
* Ability to motivate and support case managers to deliver effective case management.
* Strong supervision skills to guide, support, and develop staff.
* Ability to assist the Program Manager with implementing plans, policies, and procedures.
* Willingness to participate in an on-call roster
* Experience supervising staff and managing budgets
* A commitment to trauma-informed, person-centred practice
* First Aid (or willingness to obtain)
* NT Driver's licence
What We Offer
* Salary packaging up to $15,900 tax-free + $2,650 meal & entertainment benefit
* Generous paid parental leave (12 weeks primary carers)
* Purchased Leave Scheme (up to 8 weeks)
* 5 days paid leave annually to experience other TSA programs
* Flexible working arrangements
* Access to EAP and wellbeing initiatives
* Ongoing training and development to support your growth
* Purpose-driven work that creates lasting social impact
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
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