Chef's Hat Sales Coordinator
Role Purpose
Provide end-to-end support to the sales team (Account Managers & BDMs), help grow the customer base, and ensure smooth coordination of sales orders from initial quote through to delivery. The role combines customer service, administration, appointment scheduling, communication, and team support.
Key Responsibilities
Sales Support & Order Management
* Prepare quotes, process orders, and check stock availability/ETAs.
* Manage order notes, deposits, backorders, and necessary paperwork.
* Confirm delivery details and ensure orders are completed on time.
* Communicate order progress to sales staff and customers.
* Substitute stock as needed and liaise with suppliers.
Customer Service
* Provide high-quality service, resolve issues quickly, and maintain strong customer relationships.
* Make outbound calls to re-engage inactive customers and schedule appointments for sales staff.
* Answer incoming calls if admin team is unavailable.
* Represent the company professionally at all times.
Teamwork & Internal Coordination
* Work collaboratively across all departments.
* Support the team to achieve sales targets and share workload where required.
* Attend training sessions and maintain updated product knowledge.
Communication
* Communicate confidently with customers, suppliers, managers, and directors.
* Demonstrate strong written, verbal, and phone communication skills.
Skills, Experience & Competencies
* Experience in a sales support or coordination role (preferred).
* Strong organisation, time management, and multitasking ability.
* Proven customer service and basic sales skills.
* Ability to follow procedures, take direction, and use initiative.
* Proficiency in Microsoft Office (Word, Outlook, Excel).
* Basic data entry skills in Excel are required for this position.
* Knowledge of hospitality products (advantageous).
* Professional, reliable, and team-oriented.
* Australian citizenship is required for this role.
Performance Expectations
* Meet appointment-setting targets.
* Maintain accuracy in order follow-through, follow-ups, payments, and backorders.
* Provide excellent customer service with high satisfaction.
* Contribute to sales team targets and demonstrate strong teamwork.
* Adhere to all Chef's Hat policies and procedures.