Customer Service Representative
We are seeking a dedicated professional to join our team as a customer service representative.
* Job Description:
* To provide exceptional service to our clients, ensuring their experience is optimal and their needs are met.
* This role involves welcoming clients, managing their appointments, and providing administrative support to our clinicians.
* You will also be responsible for efficiently managing the day-to-day operations of our clinics.
* Required Skills and Qualifications:
* Flexibility: A flexible approach to work hours is essential, with the ability to increase hours as required.
* Communication: Excellent communication and active listening skills are necessary to deliver an amazing client experience.
* Resilience: Resilience, self-motivation, and energy are key qualities in this role.
* Organisation: Excellent organisational and time management skills are required to work autonomously and effectively within a team.
* Benefits:
* Full Training: We offer comprehensive training and ongoing support to ensure your success in this role.
* Part-time Position: This is a part-time position, offering 19 hours per week, with scheduled working hours from Monday to Friday, 9:00 am to 5:00 pm.
* Opportunities for Growth: As a valued member of our team, you will have opportunities for growth and development.
* Others:
* Client-Facing Role: This is a diverse client-facing role that requires a passion for delivering an amazing client experience.
* Learning Opportunities: You will have the opportunity to learn about features and basic repair/maintenance of hearing aids.
* Prior Experience: Prior experience in customer service/admin is preferred but not essential.