* On-site Parking
* Great Team Culture
About Our Client
Our client is an mid-sized organisation within the business services industry. This company is well-respected and has a large footprint, offering business services to a diverse array of clients.
Job Description
Key Responsibilities:
o Lead, mentor, and motivate the customer service team
o Implement strategies to improve quality of service and productivity
o Handle complex and escalated customer service issues
o Monitor and analyse performance metrics
o Coordinate with other departments to resolve issues
o Prepare reports and analyse customer service data to improve processes
o Ensure the highest level of customer service is consistently provided
The Successful Applicant
A successful Customer Service Team Lead should have:
o A solid understanding of performance metrics
o Proven ability to lead and inspire a team
o Exceptional communication and interpersonal skills
o Strong analytical skills, with the ability to interpret customer service data
o Proven ability to handle complex customer service issues
o Experience is a contact centre environment
o Demonstrated ability to implement strategies to improve service quality
What's on Offer
o A competitive salary package
o Opportunity to lead and inspire a dedicated customer service team
o Work in a professional and supportive environment
o Opportunity to make a real difference