Minor Hotels, one of Australasia's largest accommodation providers, manages over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.
The company's diverse brands span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Our success is built on the foundation of our people, who are committed to delivering exceptional guest experiences and fostering an outstanding workplace culture.
We're seeking a Guest Service Agent with a passion for customer service to join our team at Oaks Cypress Lakes Resort. This role requires you to provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
Maintaining clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, is essential for this role. You'll be responsible for overseeing the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
Acting as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience is crucial for this position.
This role requires a demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment. You must have exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
Able to consistently deliver an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations is vital for this job.
You will foster positive guest experiences and maintain high satisfaction levels through attentive service and problem resolution. A polished and professional presentation, reflecting the values and standards of the organisation, is expected from all employees.
Career growth opportunities, exclusive hotel deals, and global perks make Minor Hotels an attractive employer. As a valued member of our team, you can enjoy learning and development programs, discounted stays at Minor Hotels, and international accommodation discounts.