A leading IT Services provider in the City of Maroondah is seeking an IT Service Delivery Manager to oversee operations and enhance service delivery quality. You'll manage incidents, maintain customer satisfaction, and drive continuous improvements within the IT support team. Ideal candidates will have over three years of experience in service management, strong leadership capabilities, and familiarity with ITIL practices. This role also offers hybrid working arrangements and a benefits package including profit share and medical insurance.#J-18808-Ljbffr