Job Title : Business Analyst
Location : Charlotte, NC (South End)
Type: Full-time, hybrid (3 days in office)
Compensation : $60-70k
Overview:
We're seeking a detail-oriented Business Systems Analyst with experience supporting ERP platforms, particularly Microsoft Dynamics. This role involves collaborating with internal teams to understand business needs and translating them into technical solutions, as well as providing system support and driving continuous improvement across key operational processes.
Key Responsibilities:
* Provide day-to-day support to ERP users, with a focus on Microsoft Dynamics 365.
* Troubleshoot and resolve system issues, particularly during high-impact times like month-end close.
* Analyze and document business requirements for system enhancements and new functionality.
* Assist in the design, testing, and deployment of system updates or improvements.
* Maintain system documentation including process flows, user guides, and technical specifications.
* Support user access management in alignment with compliance standards.
* Monitor and respond to system alerts and reports.
* Contribute to integration support and process optimization initiatives.
* Identify opportunities for workflow improvements and increased operational efficiency.
Qualifications:
* Bachelor's degree in Business, Information Systems, or a related field.
* 1–2 years of experience in an analyst, systems support, or application role.
* Hands-on experience with ERP platforms & Microsoft Dynamics 365.
* Working knowledge of SQL for reporting, analysis, or troubleshooting purposes.
* Familiarity with financial operations such as AP/AR, general ledger, or asset management.
* Strong analytical and communication skills, with the ability to explain technical topics to non-technical users.
* Excellent attention to detail and organizational skills.
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